Sy Reed

Host/Busser/Cashier

Black Bear Diner

Sun City, CA

11.2024 - Current

Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Notified server after seating parties in section to facilitate prompt service.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Directed patrons to lounges and waiting areas.
Contributed to team efforts by accomplishing related tasks as needed.
Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Took beverage orders and served drinks during peak meal times.
Managed dining room layout to maximize efficiency of staff members.
Helped service staff handle demand by distributing food and beverages.
Assisted other departments when needed such as bussing tables or delivering food orders.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Inspected dining areas for any damages or defects.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Greeted guests upon arrival and provided them with menus.
Developed long-term relationships with customers to increase opportunities for repeat business.
Monitored dining area to assess server capacity and estimate wait times.
Assigned patrons to suitable tables according to server rotation.
Assisted staff by serving food and beverages or bussing tables.
Checked identification for guests who appeared under age 21.
Greeted guests and gathered information to seat groups or place on waitlist.
Spoke with patrons to make conversation, answer questions or to respond to complaints.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.