Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sy-Trez Hatcher

Massillon,OH

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

I am a father of a 2 year old boy named Kayden. Husband to my beautiful wife Autumn. I love working out, spending time in nature and meeting new people.

Overview

9
9
years of professional experience

Work History

General Manager

Circle K
North Canton, Ohio
12.2021 - Current
  • Daily paperwork. (Count cash, count lottery, check sales from previous day) and enter into PDI.
  • Order all supplies for store
  • Control inventory
  • Delegate daily roles
  • Hire candidates that fit the roles needed
  • Create schedule
  • Submit payroll hours
  • Satisfy customer base
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Designed sales and service strategies to improve revenue and retention.

Assistant Manager

McDonald's
Canton, Ohio
01.2020 - 11.2021
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Kitchen Manager

Jerzees Sports Grill
Canton
07.2016 - 01.2020
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Trained employees on cooking techniques, safety standards and performance strategies.

Education

High School Diploma -

Glenoak High School
Canton
06-2015

Skills

  • Communication
  • Product knowledge
  • Negotiation
  • Personal relationships
  • Time management
  • Customer retention

Timeline

General Manager

Circle K
12.2021 - Current

Assistant Manager

McDonald's
01.2020 - 11.2021

Kitchen Manager

Jerzees Sports Grill
07.2016 - 01.2020

High School Diploma -

Glenoak High School
Sy-Trez Hatcher