Sya Franklin
New York,NY
Summary
Client- focused operations professional with experience supporting high-touch environments across luxury hospitality, retail, and healthcare systems. Recognized fro enhancing client experience, streamlining service workflows, and maintaining elevated brand standards in fast-paced settings.
Skilled in cross-department coordination, conflict resolution, and relationship management with diverse clientele. Known for professionalism, discretion, and leadership support within customer-facing ecosystems.
Brings a unique blend of operational awareness, service excellence, and team collaboration to organizations prioritizing growth, client retention, and premium experiences.
Overview
15
15
years of professional experience
Work History
Service Operations- Client Experience
Aritzia
08.2025 - Current
- Delivered luxury client experiences within flagship retail environment.
- Managed high-volume service workflows including order tracking, client follow-up, and issus resolution.
- Supported operational efficiency by organizing client flow and reducing wait time friction.
- Upheld presentation standards aligned with brand's luxury positioning.
- Acted as liaison between clients and service departments to streamline outcomes.
- Maintained an organized and polished service environment reflective of brand expectations.
Front Desk Operations- Luxury Member Experience
Soho House New York
09.2025 - 12.2025
- Acted as frontline liaison between members, hotel guests, and internal departments within a high-volume luxury hospitality environment.
- Coordinated concierge- level services including travel, dining, wellness, and event bookings.
- Managed financial transactions, billing disputes, and folio resolutions with discretion.
- Facilitated cross-department communication to maintain seamless guest journeys.
- Supported revenue initiatives through room upgrades and service offerings
- Maintained brand-aligned communication across phone, email, and in-person interactions.
Hospitality Service & Staff Training
Sovereign Sweets
06.2021 - 07.2022
- Delivered upscale guest experiences in a luxury dessert and lounge environment.
- Assisted in onboarding and training new service staff.
- Maintained elevated hospitality standards during high-traffic service periods.
- Contributed to improved guest satisfaction and consistency in service delivery.
Client Service Specialist
AG Entertainment
09.2020 - 04.2022
- Provided high-level guest service in fast-paced environment
- Built rapport with repeat clientele through attentive and personalized service
- Collaborated with kitchen and service teams to maintain operational flow
- Maintained professionalism under pressure during peak service periods.
On-Set Collaboration & Production Support
BET Networks
09.2019 - 03.2021
- Worked alongside production teams in scripted environments.
- Maintained professionalism in performance-driven settings.
- Demonstrated adaptability and visual awareness on camera
- Collaborated with cast and crew to support production execution.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Production Support
Starz
02.2019 - 09.2020
- Collaborated within structured production environments to support seamless scene execution.
- Maintained professional readiness and adaptability in fast-paced filming settings
- Demonstrated strong situational awareness and responsiveness to direction.
- Supported visual storytelling through coordinated presence and timing.
- Contributed to production flow by aligning with cast. crew, and stage management
- Maintained reliability during long production schedules ad rapid scene resets
Nightlife Service Specialist
Magic City ATL
02.2015 - 06.2020
- Delivered discreet, high-touch service within a celebrity-frequented venue.
- Managed high-volume sections while maintaining elevated service standards
- Built strong client relationships through professionalism and discretion.
- Contributed to guest retention and repeat clientele
Clinical Operations Support
Emory University Hospital, Children's Healthcare of ATL, Univ. of Kentucky Medical Center, Nationwide Children's Hospital
08.2011 - 11.2018
- Supported patient care delivery with high-acuity hospital environments
- Collaborated with interdisciplinary teams to maintain workflow efficiency and care standards
- Maintained composure and professionalism in time-sensitive situations
- Assisted in communication between patients, families, and medical staff
- Contributed to structured, high-functioning team environments
- Prioritized safety, accuracy, and responsiveness in fast-paced settings
Education
No Degree - Real Estate
Aceable Agent
04-2025
Bachelor of Science - Biology
Georgia State University
Atlanta, GA12-2018
Associate of Science -
Columbus State Community College
Columbus, OH12-2014
Skills
- Client Experience Strategy
- Luxury Service Standards
- Cross- Department Coordination
- Operational Workflow Support
- Relationship Management
- Conflict Resolution
- Team Support & Training
- Brand Presentation Awareness
- Process Efficiency
- Professional Communication
Timeline
Front Desk Operations- Luxury Member Experience
Soho House New York
09.2025 - 12.2025
Service Operations- Client Experience
Aritzia
08.2025 - Current
Hospitality Service & Staff Training
Sovereign Sweets
06.2021 - 07.2022
Client Service Specialist
AG Entertainment
09.2020 - 04.2022
On-Set Collaboration & Production Support
BET Networks
09.2019 - 03.2021
Production Support
Starz
02.2019 - 09.2020
Nightlife Service Specialist
Magic City ATL
02.2015 - 06.2020
Clinical Operations Support
Emory University Hospital, Children's Healthcare of ATL, Univ. of Kentucky Medical Center, Nationwide Children's Hospital
08.2011 - 11.2018
No Degree - Real Estate
Aceable Agent
Bachelor of Science - Biology
Georgia State University
Associate of Science -
Columbus State Community College