Syaki Edwards
Middleburg
Summary
Dynamic Scheduling Coordinator with a strong work ethic at Fletchers Home Care, adept at enhancing communication and optimizing schedules. Proven problem-solver who developed tracking systems that improved service delivery accuracy. Skilled in data entry and collaboration, fostering positive relationships between clients and care staff while ensuring efficient operations.
Overview
26
26
years of professional experience
Work History
Scheduling Coordinator
Fletchers Home Care
08.2017 - Current
- Coordinated schedules for caregivers, ensuring optimal coverage and responsiveness to client needs.
- Managed communication between clients and care staff, fostering positive relationships and addressing concerns promptly.
- Developed and implemented tracking systems for appointments, improving accuracy in service delivery.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Enhanced communication between departments, ensuring smooth scheduling adjustments and updates.
Appeal Associate
Align Networks
01.2005 - 03.2017
- Maintain customers accounts and database, reconcile outstanding AR issues
- Contact insurance for status of outstanding bills, EOB'S, and appeal for workers compensation insurance claims.
- Developed training materials to improve staff onboarding and retention strategies.
- Implemented workflow improvements that increased efficiency across multiple departments.
Member Service Representative
Amerigroup
02.2000 - 01.2004
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted members with enrollment processes and benefits information, ensuring clarity and understanding.
- Maintained accurate member records in internal systems, enhancing data integrity and compliance.
- Collaborated with cross-functional teams to streamline communication and improve service delivery processes.
Education
High School Diploma -
Leto High School
Tampa, FL06-1993
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Attention to detail
- Schedule management
Timeline
Scheduling Coordinator
Fletchers Home Care
08.2017 - Current
Appeal Associate
Align Networks
01.2005 - 03.2017
Member Service Representative
Amerigroup
02.2000 - 01.2004
High School Diploma -
Leto High School