Syamala Neelapu

• Streamline process to persist at least 2000 orders per day.
• Send timely communications through Contact engine for customers and technicians who were dispatched for those orders.
• Onboard new verizon products and identify job type as FIOS/CORE/HSI based on on different criteria and dispatch right technicians.
• Group near by jobs and send early access request to those jobs in order to avoid duplicate dispatches. This saves $150 on each dispatch cost.
• Identified opportunities for cost savings through efficient use of technology resources and increased revenue by 25% autoloading.

Responsibilities:

• Creating high-level and low-level design documents for enhancements.
• Develop Quartz schedulers for sending communication to Contact Engine.
• Provide solutions for the business-critical production issues
• Configure services in AWS and Create security groups for DB
• Onboarding APIGEE to 42 Crunch and performing Dynamic Scans and Conformance Scans.
• Deploy microservices in Staging and Pilot and Performing Post-production validations.
• Coordinate with external teams on payload mapping and design discussions
• Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
• Identified opportunities for cost savings through efficient use of technology resources.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Created proofs of concept for innovative new solutions.
• Led cross-functional teams for successful project delivery within tight deadlines.
• Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.

PROJECT 1

Title : Legacy Elimination Program

Role : Team Lead/Spring boot/Oracle Developer

Duration : Oct 2017 - Jan 2020

Technologies : Spring boot , Sql, Linux, Oracle

Description : Program is too eliminate dependency on legacy systems and reduce manual effort and provide complete automation on dispatch of work.

Responsibilities :

• Leading the new project for all sprints.
• Making sure team is following all coding standards to deliver bug-free and quality code.
• Running sonar and fortify report on delivered code and deploying and testing it.
• Implemented few modules in spring services using JPA and Spring JDBC.
• Coordinated deployments of new software, feature updates and fixes.
• Streamlined code review processes, improving overall code quality while reducing time spent on revisions.

PROJECT 2

Title : Tech Tablet

Role : SAFE Scrum Master

Technologies : Jira, Confluence, Scrum board, Kanban board, Jenkins, Mate

Duration : Feb 2020 – Oct 2020

Description : Technicians use the tech tablet to dispatch/close the job. All the job details that tech need to complete are provided in tech tablet UI.

Responsibilities:

• Work with PO and prepare PI plan for all iterations.
• Create required features in Rally and Jira
• Facilitate Daily stand up calls/ Iteration reviews and retrospect calls.
• Resolve conflicts within and outside team by working with them closely.
• Conduct Inspect & Adapt calls across teams to improve productivity
• Use Fishbone and 5-Y analysis method to resolve issues faced by the team.
• Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.

PROJECT 3

Title : System of Insights

Role : Tech Lead

Technologies : Spring boot, Postgres, XQuery, Cassandra

Duration : Nov 2020 – Nov 2021

Description : Pull all insights from different Omni channels and analyse the data and store it in Cassandra.

Responsibilities:

• Create jira stories for all the issues
• Delegate tasks to all the team
• Syncup with onshore team and get requirements
• Collaborate with external teams and make sure to deliver tasks on-time
• Create jenkins job to automate build, deploy and testing of applications
• Implement custom monitor applications to monitor all services and to check datatypes and values are passed correctly.

PROJECT 4

Title : KeA

Role : Python, Sql developer

Duration : Aug 2016 – Sept 2017

Technologies : Python, Sql developer , Machine Learning algorithm

Description : KeA is a platform built to connect all apps in dispatch systems in wireline network. The main purpose of this tool is, whenever any historic data is provided, the tool predicts without requiring any huge lines of code and single source to get any type of data.

Responsibilities :

• Leading the team to leverage the opportunities across wireless network as well.
• Have used different types of algorithms like
• Deployed the kit in aws windows instance.
• Worked on preprocessing data as raw data is received from different apps.
• Connected almost five apps - CCMT/VzOT/AL/WBN/Mobility

PROJECT 5

Title : Coffee Autoloader

Role : Java and Sql Developer

Duration : Jan 2013-Aug 2016

Technologies : J2SE, Sql Server, Unix , Machine Learning algorithm

Description : Autoloader is software tool where jobs are automatically assigned to technicians based on tech’s and job’s preferences every day. Preferences include AM-PM jobs, Nearest matched jobs etc. If technicians completes/rejects job, ODD(On demand dispatch system) will be triggered and gives new job. Also has facility to get the best technician for a job and best job for a technician.

Responsibilities :

• Leaded the team for 2 years and had successful releases throughout the year.
• Gathered requirements from Clients.
• Prepared design documents for enhancements, developed the code and Supported for prod release.
• Analysed the metrics post-production and show cased project improvements which helped to
• Provided new Ideas based on the analysis of the reports with exact metrics and benefits in numbers.
• 
  

PROJECT 6

Title : CRM Campaign Dev

Role : Java and Sql Developer

Duration : Apr 2012-Dec 2012

Technologies : Sql Server, Java

Description : Create Campaigns which shows Top Selling movies, Games, New packages and channels. Viewers can subscribe to channels and can buy or rent movies.

UI is written in Net and logic of Subscribing/buying and renting movies is written in Java. Have to generate reports which increases the sale.

Responsibilities :

• Created Splashes every week.
• Developed logic of subscribing channels, buying/Renting a movie.
• Generating reports to keep track of movies sold or rented and accordingly done enhancements.