Syam B. Flowers
North Wales,PA
Summary
Driven to promote customer satisfaction through personalized and knowledgeable experiences. Self-directed in ensuring high levels of customer satisfaction. Demonstrated leadership skills gained in healthcare and sales industries. Solid background in client relations and support. Proven ability to build and maintain strong client relationships, enhancing customer satisfaction and loyalty. Effectively utilize communication and problem-solving skills to address client needs and resolve issues. Prepared to bring valuable experience to a new role as a client relations professional. Known for building strong relationships and delivering high-quality client support. Focused on team collaboration and achieving results with a reputation for reliability and adaptability. Essential skills in communication and problem-solving for meeting client expectations.
Overview
2025
2025
years of professional experience
Work History
Client Consultant - Remote
AppStar Financial
10.2023 - Current
- Conduct face-to-face meeting with clients with to customize technology solutions that bring value to their business
- Proactively seek new business by lead generation through cold calling and existing clients
- Combine entrepreneurial drive with business management skills
- Coordinate & Collaborate with corporate underwriters
- Communicate clear discoveries for underwriters to close sales
- Cultivate excellent relationships with prospects and existing clients
- Work close with team lead to meet and exceed customer satisfaction
- Equipment set-up and training for all new clients
- Provide customer service to existing clients regionally
- 100% travel within geographical area
Contracting & Outreach Manager
Senior Benefits Advisors
03.2022 - Current
- Schedule formal events at Senior Buildings & Senior Centers
- Schedule informal events at grocery stores & food pantries
- Schedule meetings & appointments with AFC Home Providers
- Schedule lunch & learn meetings with Dentists, Vision Providers, & PCPs
- Schedule education events with Churches or Faith Based Organizations
- Recruit licensed agents and assist with the contracting process
Manager & Administrator
Atlanta Elderly Home Care
07.2022 - 07.2023
- Oversee over 100 PCAs, CNAs, & RNs as well as executive leaders
- Direct reports
- Intake new clients for home health services
- Coordinate & Collaborate with Source & CCSP companies
- Work close with case managers and family members
- Create processes and best practices within scope of Agency and GA Dept
- Of Health
- Work with clinical team assuring reassessments are completed on time for current clients
- Ensure Admin Assistant maintains records by delegating tasks for reporting and documentation for onboarding employees
- Track all new clients and employees by ensuring demographics are properly uploaded including billing authorizations for home health
- Work close with program development team on employee scheduling and reporting systems
- Involved with interview process such as hiring and termination of employees
- Generate all clinical reports for the executive leadership team daily and monthly
- Maintain and submit office invoices
- Process payroll for entire staff
- Lead projects rolled out to the site associated with new software and equipment
National Provider Relations Advocate
Optum
04.2019 - 07.2020
- Maintain relationships on a national level by acting as a liaison with corporate companies in the long term care side of United Health Care's business
- Liaison for local markets within United Health Care's company as local markets can not associate with corporate accounts
- Conduct monthly meetings with national contracted staff members by ensuring they meet company's metrics as well as educating them on new company policies
- Train new nursing homes and internal staff on their contract prior to opening the new facility
- Reconcile claims for nursing homes only after they have gone through United Health Care's claims process
- Complete projects on a national level working with internal United Health Care's staff members
Provider Relations Advocate
Optum
02.2016 - 04.2019
- Managed customer accounts to meet company targets and quality of service
- Oversaw Accounts Receivables to ensure accuracy based upon agreed upon terms
- Generated monthly and quarterly reports
- Performed due diligence to ensure all information received is accurate
- Build relationships with existing long term care facilities as well as maintain relationships by being point of contact for claims and contracts including all other United Health Care plans
- Schedule and conduct quarterly meetings to maintain a strong partnership
- Facilitate and train nursing home facilities about their contract
- Train and educate nursing home staff as needed on United Health Care's practices and processes associated with claims, billing, and their executed contract
- Review claims and reconcile them when the facility can not get the invoice paid
- Maintain relationships with physicians contracted with United Health Care and nursing homes by meeting on a quarterly basis as well as developing a relationship with their business office manager
- Assist sales and clinical team during implementation phase of opening with a new long term care facility
- Managed the TTS (Transition to Skilled Nursing Facility) program by conducting meetings with the facility by maintaining and ensuring clinical goals are met alongside the clinical services manager
Sr. Clinical Coordinator and Benefits Determination Administrator
Optum
03.2008 - 04.2019
- Support over 40 Nurse Practitioners as well as executive leaders
- Schedule Travel arrangements for staff as needed
- Coordinate quarterly clinical meetings
- Process Prescriptive Authority applications for Nurse Practitioners to collaborate with our contracted physicians
- Track Prescriptive Authority applications approved by the State Board of Nursing
- Track licensures
- Enter notifications for Home Health
- Train new colleagues from various sites within the company
- Generate all clinical reports for the executive leadership team daily and monthly
- Maintain and submit office invoices
- Onboard all new providers
Switchboard operator
SBT Software
1 1 - 01.2010
- Company Overview: Ever Caring Award
- Handled all correspondences
- Met and greeted clients and visitors
- General clerical duties: photocopied, faxed, filed, reviewed and routed incoming mail
- Purchased office supplies
- Signed and routed all packages
- Created and modified documents for owner
- Recognized nationally for completing 100% of skilled benefit reviews – October 2009
- Received the Optum Heroh Award – September 2011
- Recognized by Optum's NYC site – September 2013
- Recognized by Optum GA site – April 2018
- Recognized by National team – May 2020
- Ever Caring Award
Assistant Logistics Manager
Jet Plastica Industries
02.2003 - 03.2008
- Collate nationwide orders from customer service
- Enter & schedule orders in data base
- Receive freight invoices
- Code and enter payable freight invoices
- Check inventory of product prior to shipment
- Distribute workloads to shipping departments
- Communicate via email or phone with LTL, Truckload carriers, customer service, and sales and marketing
- Communicate with sister plant to ensure orders are accounted for daily
- Negotiate carrier rates prior to commencing business
- Prepare T/L rates as requested by national accounts
- Handle shipment discrepancies
- Issue RGA if product exceeds freight cost
- Schedule product transfers for production
- Schedule finished and unfinished goods for Purchasing
- Follow up on all scheduled pick-ups and shipments
- Arrange Overnight and expedited shipments
- Approve freight invoices prior to issuance of payment
- Participate in annual inventory auditing
- Review entered/transferred product reports
- Recommended changes to management to improve service, billing methods, and procedures to prevent future complaints
- Trace missing merchandise
Customer Service Representative
Dal-Tile International
12.1999 - 06.2001
- Replenished orders for national accounts
- Assigned domestic transportation carriers
- Entered purchase orders into data base
- Confirmed scheduled stock/special orders
- Confirmed arrival time of product
- Provided product information to vendors and customers
- Notified customer and personnel of findings and adjustments
- Assisted customer with return merchandise
- Examined merchandise to determine accuracy of complaint
- Issued Returned Merchandise Authorization
Administrative Assistant
Bilt Rite Contractors
04.1999 - 08.1999
Education
North Penn High School -
Montgomery County Community College
Blue Bell, PA08.2011
Skills
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- ASI-American Software System
- Dispute Resolution
- Claims Resolution
- Deluxe Payroll Systems
- Sales Force
- CRM
- Billiyo for Caregivers
- Relationship Management
- Account Development and Networking
- Staff Training and Motivation
- Reviewing Data Quality
- Experience in Leadership
- Working Collaboratively
- Time Management
- GAMMIS
- EVV/TELLUS
- Strategic Planning
- Business Development
Accomplishments
- Created highly effective new Clinical Onboarding processes that significantly impacted efficiency and improved operations on a National Level.
- Led team in the Northeast Region to achieve Skilled Nursing therapies as region was short staffed, earning recognition from upper management and financial reward.
References
Available upon request
Timeline
Client Consultant - Remote
AppStar Financial
10.2023 - Current
Manager & Administrator
Atlanta Elderly Home Care
07.2022 - 07.2023
Contracting & Outreach Manager
Senior Benefits Advisors
03.2022 - Current
National Provider Relations Advocate
Optum
04.2019 - 07.2020
Provider Relations Advocate
Optum
02.2016 - 04.2019
Sr. Clinical Coordinator and Benefits Determination Administrator
Optum
03.2008 - 04.2019
Assistant Logistics Manager
Jet Plastica Industries
02.2003 - 03.2008
Customer Service Representative
Dal-Tile International
12.1999 - 06.2001
Administrative Assistant
Bilt Rite Contractors
04.1999 - 08.1999
Switchboard operator
SBT Software
1 1 - 01.2010
North Penn High School -
Montgomery County Community College
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