Syann Soma
Simpsonville,SC
Summary
Dynamic leader with a proven track record at Emirates Airlines, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and development, coupled with exceptional problem-solving abilities, to drive team performance and operational efficiency. Skilled in money handling and fostering customer relations, consistently achieving and surpassing goals with a focus on results.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Greenville County Schools FANS
2021.03 - 2024.03
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Owner
Justmac Services
2014.05 - 2019.06
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
International Flight Attendant
Emirates Airlines
2000.08 - 2014.02
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
Floral Design
04.2021
Hotel Management
06.1999
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Staff Training and Development
- Employee Scheduling
- Customer rapport
- Recruiting and interviewing
- Staff Development
- Employee performance evaluation
- Team Leadership
- Computer Skills
- Problem-Solving
- Attention to Detail
- Written Communication
Additional Information
I have been in the aviation industry for 20yrs , hospitality is also one of my fortes. Customer care and problem solving have come with the territory of been in both industries. I had to take a back seat in my career the last 10years because of raising a family , but I am now ready to be back in the driving seat
Timeline
Assistant Manager - Greenville County Schools FANS
2021.03 - 2024.03
Owner - Justmac Services
2014.05 - 2019.06
International Flight Attendant - Emirates Airlines
2000.08 - 2014.02
New York Career Institute - , Floral Design
American School of Hospitality - , Hotel Management
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