Syanna Urriola
Eau Claire,WI
Summary
Diligent and highly motivated individual with a comprehensive background in providing personalized care and support to individuals in home settings. Skilled in implementing care plans that prioritize comfort and safety while fostering a supportive environment. Proven track record of effectively managing medication schedules and building strong relationships with clients and their families. Committed to delivering exceptional care and making a positive impact on the lives of those served.
Overview
5
5
years of professional experience
Work History
Wal-Mart Associate
Walmart
2020.04 - 2022.08
- I have done a variety of tasks working here and learned many things about tending to customers
- I help customers with their needs by directing them around the store
- I have developed more patience and communication skills throughout my experience here, which I feel is very important.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Homemaker Nursing Home
The Neighbors of Dunn County
2022.07 - 2023.08
- Worked here during summer break in between school years.
- What I did in this position was cook and serve breakfast in a timely, and cleanly manner.
- I learned more about certain things to avoid and do while serving to avoid the spread of bacteria and sickness, this is especially important due to the age group that we serve to.
- I also served lunch that we would receive from the kitchen, as well as take temperatures of the dishes.
- Along with serving, I also ensured a sanitary environment both in the kitchen and in resident rooms by mopping, cleaning toilets, and disinfecting the bathroom area.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Direct Support Professional Caregiver
Sevita
2022.08 - 2023.08
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments.
- Prepared meals for clients along with putting in grocery orders.
- Ensured I was a helpful companion to my residents.
Bartender
Brown Hut
2023.11 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, setting up for incoming shifts, preparing cash drawers, maintained a clean environment.
- Efficiently handled food and drinks to customers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
In Home Care
Safe@Home
2023.09 - Current
- Promoted a clean and safe living environment for clients through regular housekeeping tasks.
- Collaborated with multi-disciplinary healthcare teams to develop personalized care plans tailored to individual client needs.
- Safeguarded clients'' health by monitoring vital signs and promptly reporting changes to healthcare providers.
- Managed medication administration according to physician instructions, ensuring timely and accurate delivery of medications to clients.
- Supported clients'' physical mobility by providing assistance with transfers, ambulation, and exercises as prescribed by healthcare professionals.
- Assisted clients with daily living activities, improving their independence and wellbeing.
- Maintained client confidentiality by adhering to HIPAA regulations in all communications regarding personal health information details.
- Provided emotional support for clients facing challenging situations, offering empathy and encouragement during difficult times.
- Maintained detailed documentation of client care activities, facilitating effective communication among healthcare team members.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with showering, lotions and creams, transfer assists, and dressing.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Trained new staff members on best practices for home health care.
- Provided transportation to clients for grocery shopping, medical appointments, and outings.
Education
High school diploma -
Menomonie High School
Menomonie, WI05.2020
Some college - Communication Disorders
Mankato State University
Mankato, MNBachelors - Communication Sciences And Disorders
University of Wisconsin- Eau Claire
Eau Claire, WISkills
- Communication Skills
- Organizational Skills
- Cashiering
- Customer Service
- Time Management
- Sales
- Experience with Older Adults
- Kitchen Experience
- Strong multitasking
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Cleanliness and hygiene
- Honest and Dependable
- Relationship Building
Honors
NSLS Member
Languages
Spanish
Limited Working
Timeline
Bartender
Brown Hut
2023.11 - Current
In Home Care
Safe@Home
2023.09 - Current
Direct Support Professional Caregiver
Sevita
2022.08 - 2023.08
Homemaker Nursing Home
The Neighbors of Dunn County
2022.07 - 2023.08
Wal-Mart Associate
Walmart
2020.04 - 2022.08
High school diploma -
Menomonie High School
Some college - Communication Disorders
Mankato State University
Bachelors - Communication Sciences And Disorders
University of Wisconsin- Eau Claire