Summary
Work History
Education
Skills
Languages
Timeline
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Syarah Ramos

Orlando

Summary

Experienced with customer service and administrative support. Utilizes effective communication and organizational skills to manage tasks efficiently. Track record of enhancing customer satisfaction and maintaining accurate records.Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work History

Reset Merchandiser

Redbull
  • Enhanced store appearance by executing timely resets and maintaining clean, organized displays.
  • Maintained strong relationships with suppliers and distributors, ensuring timely delivery of products for resets.
  • Collaborated with visual merchandisers to create compelling displays that effectively communicated brand identity and product benefits.
  • Earned recognition from store management for consistently meeting or exceeding expectations in both speed and quality of work.

Shift Manager

RaceTrac
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Cultivated professional working relationships with peers and supervisors.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Team Leader

Universal Studios
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Sales Associate

Charolette Russe
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.

Education

High School Diploma -

Cypress Creek High School
Orlando, FL
07-2021

Skills

  • Customer service and assistance
  • Safety practices
  • Documentation skills
  • Time management
  • Documentation and recordkeeping
  • Organizational skills
  • Data entry
  • Multitasking
  • Attention to detail
  • Task prioritization
  • Friendly, positive attitude
  • Computer skills
  • Excellent communication

Languages

Spanish
Limited Working

Timeline

Reset Merchandiser

Redbull

Shift Manager

RaceTrac

Team Leader

Universal Studios

Sales Associate

Charolette Russe

High School Diploma -

Cypress Creek High School

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Syarah Ramos