Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sybil Thompson

Sybil Thompson

Louisville,KY

Summary

Dynamic Legal Administrative Assistant with a proven track record at Harthorn Law, excelling in legal research and client service. Enhanced attorney efficiency through meticulous document management and effective communication. Recognized for fostering strong client relationships and streamlining billing processes, ensuring timely payments and positive outcomes.

Overview

15
15
years of professional experience

Work History

Legal Administrative Assistant

Harthorn Law
10.2010 - Current
  • Managed general clerical needs such as opening and closing files, scanning and faxing documents, and keeping a concise diary of all daily operations.
  • Facilitated clear communication between clients, attorneys, SSA staff, judges' staff by acting as a liaison to ensure all parties were informed of updates or changes.
  • Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
  • Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
  • Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
  • Conducted research on legal cases and prepared summaries for attorneys.
  • Managed billing procedures to maintain accurate records of client accounts and expedite payment processing.

Delivery Specialist

Eaze
11.2021 - 07.2024
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
  • Assisted in training new hires for successful integration into the team while sharing best practices on safe driving techniques and effective route planning strategies.
  • Utilized technology effectively for real-time updates on package statuses, ensuring constant communication between dispatchers and customers.

Education

No Degree - Religion / Anthropology

Elim / NYSUM
Queens, NY

Skills

  • Exceptional telephone etiquette
  • Office administration
  • Troubleshooting complex problems
  • Client service and support
  • Calendar management
  • Project management
  • Writing and editing
  • Court filings
  • Legal research
  • Billing and invoicing
  • Travel coordination
  • Scheduling/Planning

Timeline

Delivery Specialist

Eaze
11.2021 - 07.2024

Legal Administrative Assistant

Harthorn Law
10.2010 - Current

No Degree - Religion / Anthropology

Elim / NYSUM

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