Sybil Byrd
Suffolk,VA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers various computer skills paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Homeschool Teacher
Homeschool
Suffolk
01.2018 - Current
- Adapted teaching methods based on individual student needs while maintaining core curricular objectives.
- Developed lesson plans based on student strengths and weaknesses.
- Researched new ways of incorporating technology into instruction for more interactive learning experiences.
- Created lesson plans, activities, and assessments to assess student progress in their learning journey.
Personal Banker
Bank of America
Suffolk, Virginia
04.2016 - 01.2017
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided customer service to clients, including answering questions and resolving issues in person and over the phone.
- Analyzed customer credit data and other financial information to identify solutions that aligned with customer needs.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
Relationship Manager
Bank of America
Franklin, VA
08.2013 - 04.2016
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Assessed customer requirements on an ongoing basis in order to provide tailored solutions.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Suffolk Public Utilities
Suffolk, Virginia
07.2010 - 08.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Retail Banker
Woodforest National Bank
Newport News, VA
07.2009 - 07.2010
- Explained bank products and services offered in detail so that customers can make informed decisions.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Adhered to strict security protocols regarding customer information confidentiality.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
- Maintained up-to-date knowledge of bank policies and procedures in order to effectively respond to customer questions.
- Performed teller duties such as cashing checks, accepting deposits and payments, processing money orders and travelers' checks.
- Monitored suspicious activity within the branch premises ensuring safety of staff members.
Head Cashier
The Home Depot
Hampton, VA
09.2008 - 09.2009
- Trained new team members in cash register operation, stock procedures, and customer services.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Answered customers' questions and provided information on store procedures or policies.
Education
Bachelor of Science - Organizational Management
Crichton College
05.2007
Skills
- Business Acumen
- Critical Thinking
- Problem Resolution
- Customer Relations
- Excellent Communication
- Analytical Thinking
- Complaint Resolution
- Microsoft Suite
- Customer Service
- Data Entry
- Effective Communication
References
References available upon request.
Timeline
Homeschool Teacher
Homeschool
01.2018 - Current
Personal Banker
Bank of America
04.2016 - 01.2017
Relationship Manager
Bank of America
08.2013 - 04.2016
Customer Service Representative
Suffolk Public Utilities
07.2010 - 08.2013
Retail Banker
Woodforest National Bank
07.2009 - 07.2010
Head Cashier
The Home Depot
09.2008 - 09.2009
Bachelor of Science - Organizational Management
Crichton College
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