Sybil Hayes

Weddington,NC

Summary

Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.

Overview

years of professional experience

Work History

Office Manager /Customer Service Representative

Dodson Brothers Pest Control

2415- B Westinghouse Blvd

09.2016 - Current

Built positive rapport and relationships for high levels of customer satisfaction.
Onboarded and trained customer representatives to meet performance and service goals.
Implemented customer service policies and procedures for consistent performance standards.
Process payroll twice a month
Process and submit Commission Edits in a timely manor.
Invoicing and taking payments from customers.
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Business Office Manager

Carolina Sports Nutrition

Monroe, NC

05.2010 - 09.2016

Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Resolved financial discrepancies and customer billing issues with timely attention.
Maximized cash flow through optimal billing and collection processes.
Coordinated with vendors and suppliers to facilitate timely payments.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Take orders for merchandise or materials and send them to the proper departments to be filled.

Front Desk Associate

Energy Sports And Fitness

Matthews, NC

08.2008 - 05.2010

Maintained cleanliness and organization of front desk area.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

High School Diploma -

Sun Valley High School