Sybil Hayes
Weddington,NC
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
15
15
years of professional experience
Work History
Office Manager /Customer Service Representative
Dodson Brothers Pest Control
09.2016 - Current
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented customer service policies and procedures for consistent performance standards.
- Process payroll twice a month
- Process and submit Commission Edits in a timely manor.
- Invoicing and taking payments from customers.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Business Office Manager
Carolina Sports Nutrition
05.2010 - 09.2016
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
Front Desk Associate
Energy Sports And Fitness
08.2008 - 05.2010
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
High School Diploma -
Sun Valley High School
Monroe, NC06.1995
Skills
- Customer Service Analysis
- Employee Coaching and Mentoring
- Leadership and Change Management
- Inventory Control Processes
- Accounts Payable and Accounts Receivable
- Payroll Administration
Timeline
Office Manager /Customer Service Representative
Dodson Brothers Pest Control
09.2016 - Current
Business Office Manager
Carolina Sports Nutrition
05.2010 - 09.2016
Front Desk Associate
Energy Sports And Fitness
08.2008 - 05.2010
High School Diploma -
Sun Valley High School
Similar Profiles
Stephanie PerezStephanie Perez
Pest Control Technician at Dodson Brothers Pest ControlPest Control Technician at Dodson Brothers Pest Control
Brian ByrnesBrian Byrnes
General Manager of Operations at Century Termite & Pest ControlGeneral Manager of Operations at Century Termite & Pest Control
Brian ByrnesBrian Byrnes
General Manager of Operations at Century Termite & Pest ControlGeneral Manager of Operations at Century Termite & Pest Control