Sybil Johnson
Boston,MA
Summary
Positive and engaging radio professional bringing demonstrated success in station support and announcements. Solid history of success in leveraging leadership, planning and interpersonal strengths to maximize effectiveness with listeners and staff. Efficiently coordinate events, teams and plans to achieve challenging business targets. Market-savvy and forward-thinking with good understanding of station operations and listener preferences.
Overview
27
27
years of professional experience
Work History
Self Employed /On-Air Radio Personality
I Heart Radio
04.2021 - Current
- Program Production, Media Content Creator, Entertainment Experience creative
- Served as spokesperson and representative for station at assigned station events and other community forums.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Researched and reported breaking news during live, on-air shows.
- Interviewed local and international celebrities to raise brand profile and build listener engagement.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Engaged listeners through social media platforms to increase station visibility.
Sr. Administrative Assistant
Jackson National Life Insurance Company
01.2002 - 10.2021
- Assistant to the East Regional Director of Annuity sales, serving as the primary point of contact, including screening calls handling inquiries, managing email correspondence, drafting, and proofreading communications
- Create production reports using J2k and Salesforce, Oracle
- As part of my role, I was responsible for overseeing and managing the New York office and its assistant
- Additionally, I worked closely with our sales team, which included 34 Regional Vice Presidents (Wholesalers), to provide support and ensure smooth operations
- Expense report processing and review
- Coordinate complex travel arrangements, including flight bookings, hotel accommodations, and ground transportation
- Providing detailed itineraries ensuring smooth and efficient travel experiences
- Administrative duties include office management, attendance coordinator, liaison to various company departments and outside Fund partners, Speakers, and field producers
- Calendar and Schedule Management, proactively managing meetings and appointments
- Meeting planning, coordination, and facilitation including scheduling, preparation of agendas, and organizing logistics for internal and external meetings, board meetings, team meetings, and more
- Strong ability to work independently or with a team as needed.
Annuities Service Representative
New England Financial/MetLife
03.2000 - 09.2001
- Field incoming phone calls from contract holders and field agents/customer service
- Provide information regarding product features, contract values, withdrawals, fund performance, outstanding issue requirements, IRA/Qualified Plan Transfers, and rollovers
- Generate hypothetical illustrations
- Process exchanges and rebalance portfolios
- Manage special projects as needed
- Make recommendations regarding procedure changes and product/system enhancements
- Train new associates on the system and job duties.
Claims Administrator/Examiner
Perot Systems/Harvard Pilgrim Healthcare
06.1999 - 03.2000
- Processed medical claims according to the specific group plan summary provided
- Reached expected processing and claim turnaround time while maintaining the quality standards provided.
Teller
Citizens Bank
01.1998 - 06.1999
- Maintained working knowledge of all products and services
- Sold bank products to current as well as prospective clients
- Serviced accounts, assisted clients with inquiries; opened and closed accounts
- Achieved individual sales goals and participated in branch promotions
- Researched and adjusted routine member account complaints, transactions and errors in a timely manner
- Secured cash, coin, stamp and keys at all times; balanced cash daily
- Customer Service.
Education
Present - Business Administration
Roxbury Community College
Boston, MA05.2027
Cont. Education -
Northeastern University
Boston, MA 01.1998
Skills
- Proficient in Microsoft Office Suite, Teams (Word, Excel, etc), Salesforce, Oracle, Zoom, Concur, J2k
- Detail-oriented, dependable, trustworthy, able to handle sensitive and confidential information with the utmost discretion
- Excellent verbal and written communication skills
- Show Promotion
- Script Writing
- Verifying facts
- Information Verification
- Quick Thinking
- Building guest relationships
- Excellent communication abilities
- Exceptional communication
- In-Depth Research
Timeline
Self Employed /On-Air Radio Personality
I Heart Radio
04.2021 - Current
Sr. Administrative Assistant
Jackson National Life Insurance Company
01.2002 - 10.2021
Annuities Service Representative
New England Financial/MetLife
03.2000 - 09.2001
Claims Administrator/Examiner
Perot Systems/Harvard Pilgrim Healthcare
06.1999 - 03.2000
Teller
Citizens Bank
01.1998 - 06.1999
Present - Business Administration
Roxbury Community College
Cont. Education -
Northeastern University
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