Summary
Overview
Work History
Education
Languages
Timeline
Generic

Sybil Leroux Mercado

Paramus,NJ

Summary

Experienced leader with strong background in guiding teams, eager to contribute to team success and continued development.

Proven success in leading projects from start to finish and contributing to organizational growth and success. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.

Skilled with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty, translating into high closing techniques, and increasing sales volume.

Overview

15
15
years of professional experience

Work History

Commission Furniture Sales

Bloomingdales
Hackensack, NJ
10.2025 - Current
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Managing the sales cycle from selection to delivery,
  • Engaging customers in consultative selling.
  • Self-motivated, with a strong sense of personal responsibility.
  • #1 in Mattress sales.

Kitchen Designer Team Lead

IKEA
Paramus, NJ
11.2022 - 10.2025
  • Designed innovative kitchen layouts that maximized functionality and aesthetic appeal.
  • Drove kitchen sales initiatives to secure number one position in USA market. Top US Seller.
  • Organized and balanced schedules for Kitchen department.
  • Created and developed 'kitchen bible', to help facilitate training for kitchen sales team to standardize departmental procedures. Trained kitchen sales team.
  • Conducted product demonstrations highlighting features and benefits of kitchen solutions.
  • Successfully managed multiple concurrent projects while maintaining a high level of organization and prioritization skills.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Mentored staff on customer service standards and product knowledge to enhance team performance.

Designer

Ethan Allen
River Edge, NJ
05.2021 - 10.2022
  • Educated customers in products, styles and quality of furniture and mattresses leading to increased sales and satisfied customers.
  • Continuously exceeded sales goals in all metrics.
  • Responsible for training new staff and existing staff on new products and computer, tablets, virtual room designer as well as POS systems.
  • Instituted a heavy emphasis on teamwork and team building resulting in increased production.
  • Acting intermediary between vendors and staff to find solutions and answer questions to save and increase sales.
  • Initiated new training program that allowed me to travel the region to other showrooms to enhance their selling techniques and tablet training.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Commission Furniture Sales

Macy’s Inc
Paramus, NJ
05.2014 - 03.2021
  • Implemented the principles of concept selling in assisting customers with the design choices to meet their requirements.
  • Determined needs in the qualifying and demonstration process to assist customers in proper product selection of furniture for their lifestyle.
  • From the presentation to the close, assured customers satisfaction by keeping customer informed on order status and follow up after delivery.
  • Maintain sample inventory and store appearance. Sent out customer thank you letters and emails. Kept records of sales and developed own clientele.
  • Excellent communication skills, both verbal and written.
  • Top protection plan salesperson in Region, over 65%.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Commission Furniture Sales / Manager in Training

Raymour & Flanigan
Paramus, NJ
06.2011 - 09.2013
  • Achieved Million Dollar Writer Status, 1st year.
  • Determine the client needs in the qualifying and demonstration process to assist customer in proper product selection of furniture, rugs, and mattresses.
  • Offered comprehensive protection plans via discussion with customer. Process sales and select financing options.
  • Trained and developed new associates and assisted management with various tasks as well as daily reports.
  • Instituted a heavy emphasis on teamwork and team building resulting in increased production.
  • Daily follow-up with orders through the GERS order and delivery system to ensure timely arrival to customer.
  • Interface with customer and vendor to provide highest level of customer service.
  • Extensive prospecting skills used as required by the company.
  • Met and exceeded all sales goals and metrics with year over year growth. Continued education via training seminars and sales aids.

Education

Associate of Science - Criminal Justice

Columbia University
New York, NY

Child Development Associate - Early Childhood Education

Columbia University
New York, NY

Languages

Languages: English and Spanish

Timeline

Commission Furniture Sales

Bloomingdales
10.2025 - Current

Kitchen Designer Team Lead

IKEA
11.2022 - 10.2025

Designer

Ethan Allen
05.2021 - 10.2022

Commission Furniture Sales

Macy’s Inc
05.2014 - 03.2021

Commission Furniture Sales / Manager in Training

Raymour & Flanigan
06.2011 - 09.2013

Associate of Science - Criminal Justice

Columbia University

Child Development Associate - Early Childhood Education

Columbia University

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Sybil Leroux Mercado