Summary
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project. Active contributor to professional and community organizations, including the National Association of Realtors (NAR), Project Management Institute (PMI), and the Take Stock in Children (TSIC) mentorship program.
Overview
21
21
years of professional experience
Work History
Business Analyst | Project Manager | Freelance Consultant
21st Century Expo Group
08.2022 - Current
- Analyzed and organized data to create itineraries, schedules, and critical paths for trade shows, corporate conferences, and special events.
- Conducted in-depth analysis of business trends and growth needs, resulting in actionable recommendations.
- Defined project scope, developed comprehensive project plans, and managed resources effectively to meet objectives.
- Monitored key performance indicators (KPIs) to ensure projects adhered to timelines and budgets.
- Negotiated contractual agreements with contractors and vendors, reducing production costs by up to 15%.
- Leveraged expertise in IT systems and processes to improve operational efficiency.
- Remote Location
Patient Access Specialist
NYU Langone Health
08.2021 - 07.2022
- Streamlined internal workflows for admissions, registration, scheduling, and authorizations, improving efficiency by 20%.
- Responded to multi-channel inquiries, ensuring adherence to NYU Faculty Group Practice (FGP) guidelines.
- Utilized Salesforce, Epic, and Access Center applications to manage patient information and enhance data accuracy.
- Collaborated with back-end users to maintain data integrity and recommended corrective actions in compliance with institutional standards.
- Participated in quality assurance and service improvement teams, leading initiatives to enhance customer service.
Project Manager | Freelance Consultant
01.2010 - 06.2015
- Planned and executed large-scale events for organizations like the National Minority Supplier Development Council and CA World.
- Developed production schedules, ensuring seamless coordination among event planners, vendors, and logistics teams.
- Improved revenue by delivering projects on time and under budget, achieving consistent client satisfaction.
- Secured sponsorships and streamlined CRM usage, reducing production costs by 10% per event.
- Negotiated contracts with vendors to maximize quality while adhering to strict budgetary constraints.
- Remote Location
- Clients: Tradeshow Logic, 21st Century Expo Group
Account Manager & Client Service Manager
21st Century Expo Group
02.2004 - 12.2009
- Increased sales by 30% over five years through innovative sales and marketing strategies.
- Created detailed business plans and budget analyses for successful proposals and RFPs.
- Supervised and mentored a team of 3 to 8 customer service representatives, enhancing team performance.
- Negotiated vendor contracts, achieving cost savings and ensuring high-quality service delivery.
- Streamlined daily workflows to improve department efficiency and customer satisfaction.
Education
Master of Business Administration -
Bachelor of Applied Science - Business Administration and Supervision Management
Skills
- Data Analytics & Tools: Microsoft 365 Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets), Salesforce, Epic Software, Harvest, SaaS platforms, CRM tools (eg, Cadmium)
- Project Management Platforms: Cvent, Harvester (HIC), Zoom
- Social Media Platforms: LinkedIn, Instagram
- Project management
- Business process improvement
- Workflow Analysis
- Strategic planning
- Quality assurance
- Risk assessment
- Stakeholder management
- Business planning
- Operations analysis
- Negotiation
- Consulting
- Problem-solving
- Verbal and written communication
- Team collaboration
Leadership & Mentorship Roles
- Mentor for the Take Stock in Children (TSIC) program, guiding students in academic and career development.
- Active member of professional organizations, including the Project Management Institute (PMI) and Realtors Commercial Alliance (RCA), contributing expertise and promoting professional growth.
- Managed and coached customer service teams to improve performance and foster career advancement.
- Spearheaded quality assurance initiatives, achieving measurable improvements in service delivery.
Timeline
Business Analyst | Project Manager | Freelance Consultant - 21st Century Expo Group
08.2022 - Current
Patient Access Specialist - NYU Langone Health
08.2021 - 07.2022
Project Manager | Freelance Consultant -
01.2010 - 06.2015
Account Manager & Client Service Manager - 21st Century Expo Group
02.2004 - 12.2009
Palm Beach State College - Bachelor of Applied Science, Business Administration and Supervision Management
University of Maryland Global Campus - Master of Business Administration,
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