Sybil Simmonds

Responsible for the uptime and availability of platforms, elements, and services. Responsible for the operational testing and implementation of new hardware and configurations. Works as part of a 24X7 staff to delivers network technical support to address escalations. Provides the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service. Identification of root cause, resolution, work around, testing and implementation of fixes or design changes to restore and improve customer service. As subject matter experts, works closely with business partners to identify and quantify business issues associated with specific projects, develop, and implement business strategy, and assist in setting strategic technical direction in support of customer facing organizations. Review and approve proposed technical systems designs to insure business requirements are met. May assist in the coordination, partnership, and management of technology vendors, outside consultants and internal dotted line resources as needed. May assist in providing leadership for projects, including such activities as developing business cases, defining business and or technical requirements and preparing detailed plans and schedules. May lead cross- functional teams on specific issues and or projects. May review and interpret technical documentation and vendor specifications for inclusion / adaptation into network standards. Job Contribution: Technical professional with some experience. Sound technical knowledge growing through application, expanding knowledge of ATT technologies.