Dynamic Provider Engagement Account Manager at Arizona Complete Health with a proven track record in client relationship management and issue resolution. Expert in fostering trust and loyalty, successfully retaining key accounts through exceptional customer service and strategic retention initiatives. Adept at analyzing performance metrics to enhance program effectiveness and drive results.
Overview
22
22
years of professional experience
Work History
Provider Engagement Account Manager
Arizona Complete Health
07.2015 - Current
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
Recovery Program Specialist
Community Partnership of Southern Arizona
10.2003 - 07.2015
Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Worked alongside other professionals to outline and implement program plans and objectives.
Built strong relationships with external partners to secure resources and support necessary for program success.
Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
Education
Master of Public Administration - Health Care Administration
Grand Canyon University
Phoenix, AZ
Bachelor of Arts - History
University of Arizona
Tucson, AZ
Skills
Account management
Customer service
Teamwork and collaboration
Client relations
Client relationship management
Relationship building
Relationship building and management
Client relationship building
Issue resolution
Networking skills
Goals and performance
Operations
Timeline
Provider Engagement Account Manager
Arizona Complete Health
07.2015 - Current
Recovery Program Specialist
Community Partnership of Southern Arizona
10.2003 - 07.2015
Master of Public Administration - Health Care Administration
Sr. Reinsurance Finance Analyst at Arizona Complete Health, Care1st Health Plan of AZSr. Reinsurance Finance Analyst at Arizona Complete Health, Care1st Health Plan of AZ