Sybil "Katie" Von Wedel
Charlotte,NC
Summary
Driven professional with a diverse background, including a pivotal role at Trader Joe's, where I honed my efficiency and time management skills. Excelled in customer relationships and problem-solving, significantly increasing customer satisfaction ratings. Proficient in MS Office and adept at staff training, I bring a comprehensive skill set to drive positive outcomes.
Overview
8
8
years of professional experience
Work History
Crew Member
Trader Joe's
09.2022 - Current
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Accurately operated cash register to process customer payments.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Stocked shelves to organize aisles in assigned department.
Sleep Coach
Sleep Solutions and Services
08.2021 - 09.2022
- Educated patients and family members about medical conditions, medications, treatments and preventive measures.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
- Maintained thorough and current knowledge of medical device products.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
Market Research Specialist
Dynata
09.2021 - 06.2022
- Recorded accurate respondents' answers during interviews for future reference.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Logged survey questions, customer answers, and customer behavior directly into the database.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
Delivery Driver
Uber Eats
09.2020 - 06.2022
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
Mental Health Technician
Ridgeview Institute
01.2022 - 03.2022
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Waitress
Bahama Breeze
12.2019 - 07.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress/Restaurant Hostess
Burleson Brands
04.2016 - 07.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
Education
Associate of Arts - Psychology
Georgia Highlands College
Rome, GA05.2022
High School Diploma -
Knoxville Catholic High School
Knoxville, TN05.2017
Skills
- Communication and Interpersonal Skills
- Customer Relationships
- Efficiency and Time Management
- Problem Solving
- Attention to Detail
- Conflict and Complaint Resolution
- Staff Training
- Computer skills
- MS Office
Timeline
Crew Member
Trader Joe's
09.2022 - Current
Mental Health Technician
Ridgeview Institute
01.2022 - 03.2022
Market Research Specialist
Dynata
09.2021 - 06.2022
Sleep Coach
Sleep Solutions and Services
08.2021 - 09.2022
Delivery Driver
Uber Eats
09.2020 - 06.2022
Waitress
Bahama Breeze
12.2019 - 07.2020
Waitress/Restaurant Hostess
Burleson Brands
04.2016 - 07.2018
Associate of Arts - Psychology
Georgia Highlands College
High School Diploma -
Knoxville Catholic High School
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