Summary
Overview
Work History
Education
Skills
Cover Letter
Accomplishments
Timeline
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Sybil Willis

Houston,TX

Summary

Dynamic HR Benefits Coordinator with a proven track record at Fort Bend Independent School District, expertly managing healthcare benefits and leave management for over 11,000 employees. Skilled in relationship building and effective communication, I excel in transforming HR processes and enhancing employee satisfaction. Achievements include leading successful onboarding/offboarding processes and resolving complex issues, demonstrating exceptional problem-solving abilities.

Overview

9
9
years of professional experience

Work History

Telephone Banker

JP Morgan Chase
Houston, TX
08.2014 - 07.2015
  • Identified opportunities for cross-selling additional products or services based on customer needs.
  • Researched and resolved complex customer inquiries regarding loans, credit, and consumer accounts.
  • Initiated outbound calls to follow up on customer inquiries or complaints.
  • Recognized potential fraud cases according to established protocols.
  • Maintained a comprehensive knowledge of bank policies and procedures to ensure quality service delivery.

Debt Account Manager

Linebarger Goggan Blair & Sampson
Houston, Texas
11.2012 - 08.2013
  • Arranged debt repayment or established schedules for repayment based on the customer's financial situation.
  • Negotiated payment plans with customers who had past-due accounts, and monitored progress toward repayment goals.
  • Researched legal documents related to debt collection, bankruptcy filings, liens, and garnishments.
  • Prepared court documents related to legal proceedings involving delinquent accounts when necessary.

Customer Service Representative Team Lead

Harris County Toll Road Authority
Houston, TX
05.2006 - 08.2012
  • Conducted weekly administrative hearings, and prepared 75-250 pre-post dockets.
  • Facilitated interviews with violators
  • Taught the importance of effective communication and problem-solving in resolving complex issues.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved escalated customer complaints promptly.
  • Issued work schedules, duty assignments, and office or administrative staff deadlines.
  • Compiled and presented reports for the Texas Department of Transportation to assess monthly and yearly revenue turnover.

Human Resources Benefits Coordinator

Fort Bend Independent School District
  • Successfully administered benefits for over 11,000 employees. Encompass medical, dental, vision, life insurance, and disability plans, and leaves of absence, while managing electronic enrollments and changes.
  • Lead onboarding and offboarding processes, educate new hires on benefits, discuss benefits termination with retirees, and participate in annual open enrollment activities.
  • Serve as the subject matter expert for the Employee Assistance Program, and coordinate mental health support with counselors.
  • Resolve escalated service issues related to enrollment, claims, and billing.
  • Coordinate benefit plan implementations, assist with renewals and marketing strategies, manage vendor relationships, and oversee compliance with COBRA, IRS Section 125, and ACA regulations.

Dedicated Client Service Account Manager

United Healthcare Services Inc
  • Collaborated with stakeholders to implement service enhancements and process improvements.
  • Point of contact for employers and brokers regarding complex issues related to enrollment, billing issues, claims, prior authorizations, pharmacy claims, etc.
  • Analyzed customer feedback surveys to identify areas for improvement in client service processes.
  • Developed strong relationships with clients through regular communication and meetings.
  • Provided excellent customer service to clients, resolving any issues or concerns promptly.
  • Managed client accounts using various software applications, such as Salesforce CRM.

Education

Master of Science -

Texas Tech University
Lubbock, TX
12-2023

Bachelor of Science -

Lamar University
Beaumont, TX
05-2021

Associate of Arts -

Houston Community College
Houston, TX
05-2017

Skills

  • New employee orientations
  • HR Compliance
  • Relationship building
  • Effective communication
  • Problem solving
  • Recruitment strategies
  • Healthcare benefits
  • Leave management

Cover Letter

Dear Hiring Manager,, I am thrilled to apply for the Manager Employee Benefits position at Houston Methodist. As a dedicated HR professional with three years of experience in benefits coordination and compliance, I am passionate about leveraging my expertise to support and enhance employee benefits programs. The opportunity to join a company that values its employees and prioritizes their well-being aligns perfectly with my personal and professional values., My skills and experience make me a strong fit for this role. In my current position as a Human Resources Benefits Coordinator at Fort Bend Independent School District, I have successfully administered benefits for over 11,000 employees. I have also resolved complex service issues and served as the subject matter expert for the Employee Assistance Program. Additionally, in my previous role as a Dedicated Client Service Account Manager at United Healthcare Services Inc, I collaborated with stakeholders to implement service enhancements and process improvements, while managing service-related queries for a designated client portfolio. These experiences have honed my skills in benefits coordination, compliance, and client service, making me well-equipped to excel as a Manager Employee Benefits position at Houston Methodist.,  I am confident that these skills will be valuable in serving as a point of contact for employee inquiries and addressing concerns as a Manager of Employee Benefits at Methodist., Thank you for considering my application. I am excited about the opportunity to bring my skills and passion to Wingstop and contribute to the company's mission of providing exceptional employee benefits. I look forward to the possibility of joining your team and further discussing my qualifications., Sincerely,, Sybil Willis

Accomplishments

  • Successfully Compiled and presented detailed reports to analyze month-to-year turnover revenue, aiding in financial planning and reporting accuracy.
  • Hired the first onsite EAP consultant for the district to assist with employee mental health.

Timeline

Telephone Banker

JP Morgan Chase
08.2014 - 07.2015

Debt Account Manager

Linebarger Goggan Blair & Sampson
11.2012 - 08.2013

Customer Service Representative Team Lead

Harris County Toll Road Authority
05.2006 - 08.2012

Human Resources Benefits Coordinator

Fort Bend Independent School District

Dedicated Client Service Account Manager

United Healthcare Services Inc

Master of Science -

Texas Tech University

Bachelor of Science -

Lamar University

Associate of Arts -

Houston Community College
Sybil Willis