Syd Johansen
Bountiful,UT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
11.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Administrative Coordinator
Intermountain Healthcare
06.2022 - 11.2022
- Answered phone calls and responded to inquiries from staff, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Prepared detailed documents and reports in adherence administrative processes.
- Developed and implemented organizational systems to streamline daily operations.
- Maintained office calendars to track important dates and deadlines.
Prior Authorization Representative
Intermountain Healthcare
08.2021 - 06.2022
- Verified eligibility and compliance with authorization requirements for service providers.
- Contacted insurance companies to obtain prior authorization for medical procedures and medications.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Processed new medication and refill requests for authorization.
- Revised systems for tracking and obtaining prior authorizations to improve accuracy and efficiency.
Pregnancy Pause
Home
08.2018 - 08.2020
- Grow humans and ensure they have a safe environment to thrive in.
Quality Assurance Analyst
RiskRecon
08.2017 - 08.2018
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Fixed identified issues to increase productivity and boost workflows.
- Created the workflow for quality assurance in early start up days of the company.
Listings Team Manager
Homie
05.2017 - 08.2017
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Professionally rectified accounts of unsatisfied customers, taking feedback to improve processes and procedures.
Listings Coordinator
Homie
05.2016 - 05.2017
- Entered data, created listings, and professionally handled customer questions via email.
- Collaboratively created systems and procedures to create a streamlined experience for customers in start up days of the company.
Assistant Teacher
Capitol Hill Academy
11.2014 - 05.2016
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Cashier
Republic Parking System
05.2015 - 03.2016
- Greeted customers entering lot and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Associate
Bath And Body Works, Limited Brands
03.2014 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
East High School
Salt Lake City, UT2011
Skills
- Bookkeeping
- Organizational Management
- Employee Development
- Schedule Management
- Client Satisfaction
- Managing Operations and Efficiency
- Verbal and Written Communication
- Google Suite
- Operational Management
- Research and Analysis
Timeline
Barista
Starbucks
11.2022 - Current
Administrative Coordinator
Intermountain Healthcare
06.2022 - 11.2022
Prior Authorization Representative
Intermountain Healthcare
08.2021 - 06.2022
Pregnancy Pause
Home
08.2018 - 08.2020
Quality Assurance Analyst
RiskRecon
08.2017 - 08.2018
Listings Team Manager
Homie
05.2017 - 08.2017
Listings Coordinator
Homie
05.2016 - 05.2017
Cashier
Republic Parking System
05.2015 - 03.2016
Assistant Teacher
Capitol Hill Academy
11.2014 - 05.2016
Sales Associate
Bath And Body Works, Limited Brands
03.2014 - 01.2016
High School Diploma -
East High School
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