Hi, I’m
Syd Kerr
Newcastle,OK
Summary
Dynamic Account Manager with a proven track record, excelling in client relations and strategic planning. Adept at enhancing customer satisfaction through effective issue resolution and relationship building. Skilled in operations and project management, driving revenue growth while fostering teamwork and collaboration to achieve organizational goals.
Overview
26
years of professional experience
1
Certification
Work History
Tuscany Distribution
Account Manager
01.2024 - 06.2024
Job overview
- Assisted in managing client accounts and addressing inquiries efficiently.
- Cultivated insight into client needs through direct communication.
- Supported account management team with data entry and documentation tasks.
- Coordinated schedules for client meetings, ensuring timely follow-ups on deliverables.
Bts Enterprises
General Manager
12.2018 - 01.2024
Job overview
- Developed operational strategies to enhance productivity and efficiency across departments.
- Managed daily operations, ensuring adherence to company policies and procedures.
- Managed employees, facilitating instruction to elevate team performance.
- Streamlined operations to minimize waste.
Dub Richardson Toyota
Production Manager
12.2010 - 12.2018
Job overview
- Coordinated daily production schedules to optimize workflow and resource allocation.
- Implemented quality control measures to enhance product consistency and reduce defects.
- Trained team members on operational processes and safety protocols to ensure compliance.
- Monitored inventory levels and collaborated with suppliers for timely material availability.
- Facilitated cross-department communication to streamline operations and resolve issues promptly.
- Conducted regular equipment maintenance checks to minimize downtime and ensure efficiency.
- Developed training materials that improved onboarding processes for new employees.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Sourced materials to keep up with production goals and meet customer demands.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Championed safety initiatives within the workplace, leading to a significant decrease in accidents and injuries among staff members.
- Improved team productivity with introduction of flexible shift patterns that matched production demands.
- Conducted regular performance reviews, identifying areas for improvement and implementing targeted developmental plans.
- Analyzed production data to identify bottlenecks and recommend process improvements.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
Ocean Key Resort & Spa
Front Office Manager
01.2005 - 11.2010
Job overview
- Managed front desk operations, ensuring exceptional guest experiences and efficient check-in/check-out processes.
- Trained and mentored staff on customer service standards and operational procedures to enhance team performance.
- Resolved guest inquiries and complaints promptly, maintaining high levels of satisfaction and loyalty.
- Coordinated with housekeeping and maintenance teams to ensure timely room availability and cleanliness standards.
- Implemented scheduling systems for front office staff, optimizing coverage during peak periods for improved service delivery.
- Monitored inventory levels of office supplies and amenities, ensuring adequate stock for seamless operations.
- Assisted in developing standard operating procedures to streamline front office workflows and improve efficiency.
- Analyzed guest feedback to identify areas for improvement, contributing to enhanced overall service quality at the resort.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Improved team morale and efficiency with regular training sessions and performance feedback.
- Established new guest feedback system to capture insights, leading to tailored service improvements.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Reduced operational costs without compromising service quality by renegotiating supplier contracts.
- Negotiated with vendors for office supplies, securing cost-effective deals that met our quality standards.
Kountry RV’s
Parts Manager
08.1998 - 01.2005
Job overview
- Oversaw inventory levels to maintain sufficient stock of RV parts and accessories.
- Collaborated with suppliers to obtain high-quality parts and ensure competitive pricing.
- Developed streamlined parts organization system, cutting down retrieval time for technicians.
- Studied sales data to anticipate demand fluctuations and optimize inventory.
Education
Florida Keys Community CollegeKey West, FL
Hospitality Associate from Hospitality Administration And Management
12.2010
Kingston High School Kingston, OK
High School Diploma from Education
05.1998
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Sales development
- Account oversight
- Issue resolution
- Networking skills
- Team Training
- Documentation and reporting
- Project management
- Customer relationship management (CRM)
- Upselling
- Contract negotiation
- Operations
- Revenue generation
- Marketing
- Territory management
Accomplishments
Employee of the year 2008, Ocean Key resort and spa.
General manager of the year 2019,2020,2023, BTS Enterprises
Employee of the year 2015, Doug Richardson Toyota.
Certification
Safe Serve Managment Certification
Production Management Certification
Restaurant Management Certification
Concierge Management Certification
Reservations Management Certification
Front Office Management Training Course
Timeline
Account Manager
Tuscany Distribution
01.2024 - 06.2024
General Manager
Bts Enterprises
12.2018 - 01.2024
Production Manager
Dub Richardson Toyota
12.2010 - 12.2018
Front Office Manager
Ocean Key Resort & Spa
01.2005 - 11.2010
Parts Manager
Kountry RV’s
08.1998 - 01.2005
Florida Keys Community College
Hospitality Associate from Hospitality Administration And Management
Kingston High School
High School Diploma from Education
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