Overview
Work History
Education
Skills
Timeline
Generic

Sydante Ford

Phoenix,Arizona

Overview

8
8
years of professional experience

Work History

Transportation Specialist

Amazon
10.2024 - Current
  • Manage disruptions and communicate changes to carriers.
  • Develop contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
  • Improve carrier satisfaction rates by proactively addressing inquiries and resolving issues quickly.
  • Enhance transportation efficiency by optimizing route planning and scheduling.
  • Collaborate with warehouse personnel to ensure accurate inventory management and order fulfillment.

Collector III

TD Bank
07.2023 - 05.2024
  • Monitor and manage delinquent accounts, contacting customers to negotiate payment arrangements in a professional and courteous manner
  • Meet collection targets and KPIs, effectively managing workload and prioritizing accounts based on severity and urgency
  • Follow company policies and procedures for collection activities, adhering to all regulatory requirements and guidelines
  • Utilize computer systems and software to update account information, record payment arrangements, and document all interactions with customers

Collections Team Lead

Upgrade Inc
11.2021 - 07.2023
  • Handle escalated customer issues and provide solutions
  • Prepare and present regular reports on team performance to management
  • Develop and implement strategies to increase collection efficiency and success rates
  • Assist in hiring and onboarding new team members

Collections Specialist

Greensky
08.2020 - 10.2021
  • Utilizing a variety of communication methods, such as phone calls, emails, and letters, to reach out to customers
  • Contacting customers to discuss overdue payments and set up payment arrangements
  • Updating customer account information and documenting all correspondence and actions taken
  • Negotiating with customers to reach mutually beneficial payment solutions
  • Researching customer accounts to determine payment history and identify any discrepancies
  • Liaising with other departments, such as customer service and finance, to resolve customer issues and ensure timely payments

Customer Advocate

Carvana
10.2019 - 05.2020
  • Act as the primary point of contact and advocate for customers throughout their entire purchasing process, addressing any concerns or questions they may have
  • Educate customers on Carvana's products and services, ensuring they have a clear understanding of what to expect throughout the purchasing process
  • Collaborate with the sales and operations teams to address any customer concerns or issues that may arise during the car delivery or pick-up process

Collections Team Lead

Convergent Outsourcing
05.2017 - 10.2019
  • Manage and lead a team of collectors to ensure timely and effective collection of outstanding debts
  • Train and mentor team members to improve their skills and performance
  • Analyze collection metrics and performance data to identify areas for improvement
  • Ensure compliance with all relevant laws and regulations governing debt collection practices

Education

General Studies -

Maryvale High School
Phoenix, AZ
05.2017

Skills

  • Customer service
  • Leadership
  • Microsoft excel
  • Microsoft word
  • Documentation review
  • Data Analysis
  • Computer literacy
  • Negotiation
  • Management Experience
  • Windows
  • Data Entry
  • Customer research
  • Strong negotiation skills
  • Teamwork orientation
  • Managing schedules

Timeline

Transportation Specialist

Amazon
10.2024 - Current

Collector III

TD Bank
07.2023 - 05.2024

Collections Team Lead

Upgrade Inc
11.2021 - 07.2023

Collections Specialist

Greensky
08.2020 - 10.2021

Customer Advocate

Carvana
10.2019 - 05.2020

Collections Team Lead

Convergent Outsourcing
05.2017 - 10.2019

General Studies -

Maryvale High School

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Sydante Ford