Summary
Overview
Work History
Education
Accomplishments
Certification
References
Timeline
Generic

Syddni Clark

Rapid City,SD

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Respectful Loan Officer with four years of hands-on experience evaluating and authorizing various loans. Dependable professional polished in assembling loan packages, initiating loan applications and analyzing loan programs to match borrower's profile. Communicative team player with in-depth knowledge of banking products and associated services. Enthusiastic Loan Officer provides excellent customer service throughout loan origination process. Well-versed in all types of loans and application processes. Consistently exceeds sales expectations. Knowledgeable about wide range of loan products. Analytical problem-solver tenacious in pursuing sales opportunities. Attentive Loan Specialist with background in assessing credit history data and finding appropriate solutions perfect for customer needs. Ready for new position where loan evaluation background can be best utilized.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Loan Consultant

Lendmark Financial Services
Pueblo, CO
05/11/20 - 02.2024
  • Negotiated terms of loan agreements with clients including interest rates, repayment plans, fees, and collateral requirements.
  • Assisted customers in selecting appropriate loan products based on their individual needs.
  • Provided support to loan applicants regarding the process and requirements for obtaining a loan.
  • Developed relationships with lending institutions and other financial partners in order to secure favorable financing options for clients.
  • Advised clients on strategies that could improve their credit score or increase their chances of securing a loan approval.
  • Oversaw the closing process including verifying all paperwork was completed correctly before disbursement of funds.
  • Verified accuracy of documentation submitted by borrowers during the application process.
  • Ensured compliance with federal regulations governing consumer lending practices.
  • Conducted regular audits of loan files for accuracy and completeness.
  • Evaluated current market conditions when making recommendations about suitable loan products for customers.
  • Maintained detailed records of all customer interactions, transactions, and correspondence.
  • Analyzed borrower's financial data using specialized software programs in order to assess risk levels associated with each applicant’s profile.
  • Tracked progress of existing loans throughout the life cycle ensuring timely payment processing and resolution of any issues that arose.
  • Reviewed loan applications for accuracy and completeness prior to submission to lenders.
  • Prepared documents such as promissory notes, security agreements, income tax returns, credit reports. necessary for the completion of loan applications.
  • Responded promptly to customer inquiries regarding their current or pending loans via phone calls or emails.
  • Researched and analyzed client financial information to determine eligibility for loans.
  • Participated in training sessions designed to stay abreast of changing laws and regulations related to consumer lending.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.

Merchandising Specialist

Core-Mark International
Pueblo, CO
10.2019 - 04.2020
  • Consistently put customers first by handling needs with sense of urgency and compassion.
  • Printed labels and tags for for-sale merchandise.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Ensured compliance with corporate policies related to merchandising operations.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Organized inventory of merchandise in stockroom, including labeling and tracking items.
  • Provided excellent customer service by responding quickly to inquiries or complaints.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Created visual displays for store shelves, counters, and windows to attract customers.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Maintained a safe working environment by adhering to safety regulations at all times.

Kitchen Line Supervisor

Crowley County Correctional Facility
Onley Spring, CO
11.2018 - 08.2019
  • Organized workflow to meet daily production goals.
  • Assisted in the recruitment process for new hires as needed.
  • Ensured all employees were trained in safety protocols and procedures.
  • Conducted performance evaluations on staff members and provided feedback.
  • Planned weekly meetings with staff members to discuss progress towards goals.
  • Developed action plans for addressing any areas of concern or improvement opportunities.
  • Enforced company policies and procedures to maintain a safe working environment.
  • Prepared operating shift logs, defining shift teams and schedules per production unit.
  • Recommended measures to improve production methods, equipment performance and quality of products.
  • Monitored production flow for quality assurance purposes.
  • Analyzed employee productivity data and identified trends or areas needing attention.
  • Resolved personnel issues with tact and diplomacy.
  • Performed regular inspections of equipment for maintenance requirements.
  • Maintained records of attendance, vacation time, sick leave, and other relevant information for each employee.
  • Managed employees for maximum productivity, efficiency and job safety.
  • Supervised line workers to ensure tasks were completed according to established standards.

Cashier

Maks Gas Station
Pueblo, CO
10.2018 - 01.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Dietary Nutritionist

The Citadel Assisted Living
Pueblo, CO
07.2018 - 09.2018
  • Assessed patient's lifestyle habits, dietary intake and preferences in order to develop personalized nutrition plans.
  • Analyzed food labels to help clients make informed decisions about what they eat.
  • Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
  • Monitored patients' progress towards meeting health goals through regular follow-up visits.
  • Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.

Customer Service Representative

Management Services Network
Colorado Springs, CO
01.2018 - 07.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Customer Service Representative

Convergys
Pueblo, CO
01.2017 - 10.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Set up and activated customer accounts.

Customer Service Representative

Iqor Holdings US
Pueblo, CO
09.2013 - 12.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Updated databases with new and modified customer data.
  • Supported sales team members to drive growth and development.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Strengthened customer retention by offering discount options.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Prevented key account losses by researching discrepancies and correcting problems.

Customer Service Representative

Convergys
Pueblo, CO
06.2012 - 08.2013
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Cust

DIRECTV
Pueblo, CO
08.2011 - 10.2012
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.

Education

High School Diploma -

East High School
Pueblo
06-2008

Accomplishments

  • Choice Points Award winner for three consecutive years.

Certification

  • CPR Certified

References

References available upon request.

Timeline

Merchandising Specialist

Core-Mark International
10.2019 - 04.2020

Kitchen Line Supervisor

Crowley County Correctional Facility
11.2018 - 08.2019

Cashier

Maks Gas Station
10.2018 - 01.2019

Dietary Nutritionist

The Citadel Assisted Living
07.2018 - 09.2018

Customer Service Representative

Management Services Network
01.2018 - 07.2018

Customer Service Representative

Convergys
01.2017 - 10.2017

Customer Service Representative

Iqor Holdings US
09.2013 - 12.2016

Customer Service Representative

Convergys
06.2012 - 08.2013

Cust

DIRECTV
08.2011 - 10.2012

Senior Loan Consultant

Lendmark Financial Services
05/11/20 - 02.2024

High School Diploma -

East High School
  • CPR Certified

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Syddni Clark