Summary
Overview
Work History
Education
Skills
Timeline
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Sydedra Williams

Pensacola,FL

Summary

Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.

Experienced with patient interactions, appointment scheduling, and issue resolution. Utilizes communication and organizational skills to ensure patient satisfaction. Knowledge of healthcare systems and patient support processes.

Overview

4
4
years of professional experience

Work History

Patient Services Representative

Alorica | Centene
11.2023 - Current
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Fostered a positive environment within the healthcare facility by actively participating in staff meetings and collaborating on continuous improvement initiatives.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.

Patient Services Representative

McKesson
12.2022 - 11.2023
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Assisted patients in filling out check-in and payment paperwork.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
  • Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.

Customer Care Representative

Capegemini | Aflac Insurance
10.2020 - 12.2022
  • Navigated multiple computer systems and applications to find information.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Assisted call-in customers with questions and orders.

Education

High School Diploma -

Tate High School
Cantonment, FL
05-2020

Skills

  • Insurance Verification
  • Patient Registration
  • Appointment Scheduling
  • Patient confidentiality
  • Healthcare knowledge
  • Medical Terminology
  • Regulatory Compliance
  • Customer Service
  • Patient Education

Timeline

Patient Services Representative

Alorica | Centene
11.2023 - Current

Patient Services Representative

McKesson
12.2022 - 11.2023

Customer Care Representative

Capegemini | Aflac Insurance
10.2020 - 12.2022

High School Diploma -

Tate High School

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Sydedra Williams