Sydell Cogle
Kingman,AZ
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in mail sorting and exceptional customer service during my tenure at the United States Post Office. My proactive approach and dedication to safety awareness significantly improved delivery efficiency, achieving high levels of customer trust and reliability.
Professional with solid experience in logistics and mail delivery, equipped to manage routes efficiently and ensure timely deliveries. Strong focus on team collaboration and adaptability to changing needs. Reliable, organized, and skilled in customer service, route planning, and handling mail with care. Known for dependability, excellent communication, and results-driven approach.
Overview
24
24
years of professional experience
Work History
Highway Contract Mail Carrier
United States Post Office
01.1998 - 03.2022
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
- Streamlined mail sorting processes, improving efficiency and reducing delivery times.
- Ensured timely delivery of mail to residential and commercial addresses, maintaining high customer satisfaction.
- Assisted in training new mail carriers, sharing best practices and tips for effective mail delivery.
- Supported postal service during peak periods by working extended hours, ensuring all mail was delivered on time.
- Maintained accurate records of deliveries and attempted deliveries, supporting postal service accountability.
- Enhanced safety of mail items by implementing secure handling and delivery practices.
Education
High School Diploma -
Kingman High School
Kingman, AZ04-1998
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Package handling
- Vehicle loading
- Mail sorting
- Postal regulations
- Route management
- Mail distribution
- Vehicle maintenance
- Scan parcels
- Documentation & recordkeeping
- Registered mail coordination
- Vehicle inspections
- Schedule management
- Registered mail protocols
- Customer service
- Effective communication
- Time management abilities
Accomplishments
- Documented and resolved parcel delivery concerns which led to customer satisfactory.
- Achieved parcel safety through effectively helping with installing parcel lockers in rural area where mail and parcel theft are most common.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 4 staff members during holiday peak season.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Highway Contract Mail Carrier
United States Post Office
01.1998 - 03.2022
High School Diploma -
Kingman High School
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