Sydena Smith

• Completed day-to-day duties accurately and efficiently.
• Understood and followed oral and written directions.
• Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
• Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
• Developed and maintained training materials and benefits packets for new hires.
• Monitored timekeeping records for accuracy and completeness.
• Responded to inquiries from current or prospective employees regarding human resources policies or procedures.

• Responded promptly to client inquiries about their taxes or financial statements.
• Assisted in the preparation of tax returns and related documents for individuals and businesses.
• Performed audits of past returns filed by taxpayers in order to ensure accuracy and completeness.
• Monitored deadlines associated with filing requirements set forth by taxing authorities.
• Provided input on client tax planning strategies to maximize deductions and minimize liabilities.
• Assisted in the preparation of quarterly estimated taxes due by businesses.
• Maintained a database of current information regarding changes in tax codes or regulations.

• Oversaw scheduling and implementation of weekly maintenance projects while forecasting and targeting potential issues.
• Evaluated employee performance and provided feedback on areas of improvement.
• Oversaw recruitment activities including interviewing, selecting and onboarding new personnel.
• Conducted regular meetings with staff members to discuss progress on projects, identify potential issues and provide guidance.
• Provided leadership training to team members on topics such as communication, problem solving and decision making skills.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Meticulously tracked all parts and equipment used on site.

Assisted Senior Manager by efficiently following through with all site inspections.

Worked directly with Senior Manager assisting in all duties that was assigned

Boosted team productivity through enhanced team incentives and dinners

Established clear priorities and production quality standards

Communicated with all staff including CSR's to Regional Managers

Handled all issues with relative ease by implementing best practice and applying critical thinking skills to find solutions.

Complied customer feedback and recommended service delivery improvements to management.

Described Medicare to customers, thoroughly explaining details and care of the insurance.

Enhanced Productivity levels by anticipating needs and delivering outstanding support.

Optimized customer support by establishing collaborative service environment.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.