Dedicated customer service professional with extensive experience. Proven ability to handle sensitive situations with professionalism, empathy, and efficiency. Fast learner, clear communicator, and committed to delivering top-quality service to ensure a positive customer experience.
Overview
5
5
years of professional experience
Work History
Inventory Manager
Omega Veterinary Group
San Mateo, California
05.2024 - Current
Monitor and maintain stock levels of medical supplies, pharmaceuticals, and equipment.
Receive, inspect, and verify incoming inventory shipments for accuracy and quality.
Track expiration dates, and dispose of expired items.
Order supplies and medications from vendors.
Conduct routine inventory cycle counts to ensure accuracy.
Use inventory management software and spreadsheets to log and update stock levels.
Financial Coordinator
Animal Care and Emergency Services
San Francisco, California
12.2021 - 04.2024
Prepare and manage client billing, and generate accurate invoices based on services rendered, treatments, or procedures.
Provide clients with clear, upfront estimates for services, and explain payment options.
Maintain financial records, track payments, outstanding balances, and payment plans in accordance with office policies.
Work collaboratively with reception, clinical staff, and management to ensure smooth financial operations.
Address client billing inquiries professionally and resolve disputes quickly and accurately.
Patient Coordinator
Benicia Oral Surgery
Benicia, CA
07.2020 - 03.2022
Greet and check in patients with professionalism and warmth, ensuring all necessary forms and information are completed.
Managed medical records by filing documents into appropriate folders, according to established protocols.
Coordinated follow-up care for discharged patients, and monitored progress towards recovery goals.
Handle phone calls for inquiries, emergencies, appointment changes, and general support.