Sydia Taylor
Philadelphia,PA
Summary
Professional Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Omni GBA Intuit TurboTax Support
Omni Interactions
01.2023 - 04.2023
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
School Monitor
DOCTOR BIRD TRANSPORTATION
09.2022 - 02.2023
- I pick the two teenagers up in the morning with the driver
- I monitor the teenagers safety while in the car in the morning and afternoon
- I walk the teenagers inside the school in the morning
- I wait for the kids to get out of school in the afternoon to take them home.
PCA Personal Care Assistant
AmeriBest Home Care, Inc
02.2022 - 02.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Remote Customer Care Specialist
Center One
08.2021 - 09.2022
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer inquiries via phone, email and web-based platforms.
- Accurately tracked and recorded customer interactions in CRM platform.
Billing Chat Specialist
Duke Energy
06.2020 - 06.2021
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
Remote Customer Service Specialist
Acd Direct
05.2021 - 05.2021
- I would knock on doors every day to raise money for PBS to stay in business so children can continue to learn.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
Remote Chat Representative
Amazon
01.2021 - 03.2021
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Assisted customers with order placement, product returns and order tracking.
- Worked closely with each customer to carefully resolve issues within timely fashion.
Virtual Personal Assistant
Teleporformance
03.2020 - 02.2021
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Executed travel arrangements by researching and booking flights and accommodations.
Cashier/Shelf Stocker
Family Dollar
03.2020 - 05.2020
- Helped customers locate desired items and transfer oversized items to vehicles.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Answered customer questions and provided detailed product information.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
Office Clerk/Receptionist
WorkReady
06.2019 - 09.2019
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High school diploma -
Murrell Dobbins CTE High School
Philadelphia, PA06.2020
Skills
- Conflict Mediation
- Live chat Messaging
- Understanding Customer Needs
- Customer Service
- Schedule Mastery
- Online Systems
- Order and Refund Processing
- Documenting Calls
- Spreadsheet Tracking
- Appointment Scheduling Software
- Active Listening
- Patient Information Collection
Certification
Certificate of Achievement for ServSafe Food Handler Training
October 2017 to Present
ServSafe Food Protection Manager Certification
December 2018 to December 2023
Certified Caregiver
May 2021 to Present
Additional Information
- Authorized to work in the US for any employer
Timeline
Omni GBA Intuit TurboTax Support
Omni Interactions
01.2023 - 04.2023
School Monitor
DOCTOR BIRD TRANSPORTATION
09.2022 - 02.2023
PCA Personal Care Assistant
AmeriBest Home Care, Inc
02.2022 - 02.2023
Remote Customer Care Specialist
Center One
08.2021 - 09.2022
Remote Customer Service Specialist
Acd Direct
05.2021 - 05.2021
Remote Chat Representative
Amazon
01.2021 - 03.2021
Billing Chat Specialist
Duke Energy
06.2020 - 06.2021
Virtual Personal Assistant
Teleporformance
03.2020 - 02.2021
Cashier/Shelf Stocker
Family Dollar
03.2020 - 05.2020
Office Clerk/Receptionist
WorkReady
06.2019 - 09.2019
High school diploma -
Murrell Dobbins CTE High School
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