Latosha Luckey
Westland,MI
Overview
15
15
years of professional experience
1
1
Certification
Work History
Transport Driver
Cat Drive Away
08.2011 - 12.2016
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Navigated challenging road conditions to deliver goods securely in various weather situations.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Updated daily logs and customer paperwork with relevant details.
- Minimized late deliveries by proactively monitoring traffic patterns and adjusting routes accordingly.
- Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
- Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Improved on-time delivery rates by efficiently planning and scheduling transport routes.
- Delivered packages to residential and commercial areas, often navigating tight, narrow streets.
- Reduced downtime between trips by collaborating with maintenance teams on prompt repairs of vehicles.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Boosted customer satisfaction through timely communication and addressing concerns promptly.
- Enhanced fuel efficiency by optimizing route planning and implementing eco-friendly driving techniques.
- Trained new transport drivers, focusing on safe driving habits and company policies adherence.
- Handled emergencies effectively, following appropriate protocols to protect cargo and avoid delays.
- Collaborated with dispatchers to ensure accurate and timely deliveries for clients.
- Increased client loyalty through exceptional customer service during pick-ups, deliveries, and inquiries.
- Kept compliant with weight requirements, hazardous material transport and route planning.
- Communicated with dispatch to convey delays and adjust delivery plans.
- Demonstrated superior transport service, providing accurate time estimates and courteous responses.
- Complied with federal, state and local laws and regulations to reduce risks.
- Supported proper maintenance of all delivery vehicles with regular oil changes and tire rotations.
- Completed accurate paperwork for shipments, ensuring proper documentation for customs clearance when needed.
- Assisted in resolving shipping discrepancies by coordinating with warehouse staff and logistics teams.
Water Tech Supervisor
BELFOR Property Restoration
04.2016 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Sale Associate
Kmart
04.2009 - 09.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Some High School -
Chadsey High School
Detroit, MISkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Inventory Control
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Process Improvement
- Process Monitoring and Improvement
- Project Management
- Schedule development
- Policy Enforcement
- Priority management
- Inventory Oversight
- Expectation setting
- Negotiation
- Business Administration
- Waste Reduction
- Business Development
- Data Analytics
- Contract Management
- Analytical Thinking
- Project Planning
- Idea Development and Brainstorming
- Improvement plan knowledge
- Quantitative skills
- Disaster Recovery Planning
Certification
- Licensed Hilo driver - current
Timeline
Water Tech Supervisor
BELFOR Property Restoration
04.2016 - Current
Transport Driver
Cat Drive Away
08.2011 - 12.2016
Sale Associate
Kmart
04.2009 - 09.2011
Some High School -
Chadsey High School
- Licensed Hilo driver - current