Sydney Mann
Tamiment,PA
Summary
Resourceful candidate brings drive, ambition and creativity to company. Team player. Knowledgeable in content creation, management and audience engagement. Unstoppable and enthusiastic collaborator committed to reacting appropriately and quickly to new challenges and contributing to company's success.
Overview
5
5
years of professional experience
Work History
Social Media
Desaki Restaurant/Swiftwater Hotel
09.2023 - Current
- Created compelling social media content through strategic planning.
- Demonstrated strong multitasking skills by handling numerous social media platforms simultaneously.
- Applied critical thinking skills to analyze performance metrics and optimize future posts for increased engagement.
- Optimized social media content for maximum engagement and reach.
- Responded to comments, posts, and questions from various channels.
- Promoted business via social media to generate leads and maximize brand identity.
- Managed content distribution to online channels and social media platforms.
- Wrote and edited blogs, social media posts, web copy and emails.
Cordinator
Desaki
Swiftwater, PA
02.2023 - Current
- Maintained calendars of upcoming events, meetings and deadlines.
- Organized team events to promote a positive work environment.
- Resolved customer complaints or answered customers' questions.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Resolved customer complaints in a timely manner while upholding company standards.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Computed balances, totals or commissions to support accounting team.
- Prioritized and organized tasks to efficiently accomplish service goals.
Server
Desaki Restaurant
02.2022 - 01.2025
- Implemented strategic planning leading to efficient table setups reducing wait times.
- Utilized exceptional multitasking skills to manage tasks during high-traffic periods.
- Demonstrated enthusiasm and knowledge about the restaurant's menu while providing exceptional service to a high volume of daily customers.
- Assisted in training new servers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Customer Service Representative
Zulily
01.2020 - 02.2022
- Maintained high levels of customer satisfaction by resolving concerns promptly and effectively through various digital channels including email and phone support
- Demonstrated excellent time management by handling over 50 customer calls per day alongside other responsibilities
- Utilized forward-thinking strategies to update account information accurately in computer system for future reference.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained detailed database to develop promotional sales.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Marketing
Pennsylvania State University, World Campus
2026
Associate of Arts - Marketing
Passaic County Community College
High School Diploma -
East Stroudsburg Senior High School North
Skills
- Social media strategy
- Content creation
- Performance analysis
- Digital marketing
- Customer relationship management
- Event coordination
- Data entry
References
References available upon request.
Timeline
Social Media
Desaki Restaurant/Swiftwater Hotel
09.2023 - Current
Cordinator
Desaki
02.2023 - Current
Server
Desaki Restaurant
02.2022 - 01.2025
Customer Service Representative
Zulily
01.2020 - 02.2022
Bachelor of Science - Marketing
Pennsylvania State University, World Campus
Associate of Arts - Marketing
Passaic County Community College
High School Diploma -
East Stroudsburg Senior High School North
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