SYDNE KORYNOSKI
Columbus,OH
Summary
Knowledgeable Product Developer adept at collaborating with team members, other departments and customers to produce relevant, high-quality products that drive company growth. Well-organized and proactive with excellent communication and planning abilities. Ready to offer six years of progressive experience.
Overview
11
11
years of professional experience
Work History
Product Development Specialist II
Erie Insurance
11.2021 - Current
- Acts as a project manager on department projects and programs.
- Acts as consultant for policy language questions.
- Develops Business Product Definition to assist IT in coding products in multiple systems.
- Develops and implements moderately complex products, coverage and policy language, as well as informational documents regarding language, coverage and/or product changes.
- Prepares state insurance filings and responds to any objections to gain state approval.
- Serves as expert witness and may represent ERIE at depositions and trials.
- Answers questions from underwriters, agents, and claims representatives regarding form language and products.
- Mentors less experienced Specialists.
- Researches, analyzes and interprets insurance laws, regulations and court decisions to determine effect on ERIE products and procedures. Works closely with required functional areas to determine the
business impact of changes in these areas and to implement required changes by specified effective dates. - Manages complex product change projects and serves as a subject matter expert for corporate initiatives.
- Participates in state audits, claims inquiries and compliance issues.
- Ensures policies/attachments are printed correctly and on-time per regulations; identifies process improvements during testing and production.
- Serves as consultant for marketing and educational materials.
- Ability to adapt to changing lines of business; specialized in Commercial Auto and Commercial Multi-peril lines.
- Ability to make decisions on department processes and implement changes where needed.
- Leads product training sessions for agents, sales teams, and regional insurance managers.
- Monitors ERIE's product competitiveness, identifies coverage opportunities, and prepares product proposals.
Product Development Specialist I
Erie Insurance
07.2020 - 11.2021
- Working in collaborative team environments with primary focus on creating new product offerings and updating products that will drive revenue and competitiveness.
- Strong writing and proofing skills, strategic and analytical thinking along with research skills and organizational abilities.
- Supports daily operational functions of Product Development team by facilitating product development process from product concept and final approval to implementation.
- Works closely with other functional groups - Law, Underwriting, Claims, Compliance, IT, and Product Configuration in order to support, organize, create and maintain products and best practices.
- Acts as Subject Matter Expert for internal departments, field representatives, and agents.
- Leads product change projects and serves as department lead on corporate initiatives.
- Monitors effectiveness of product offerings to ensure products meet all ERIE and regulatory standards.
- Assisted project team by scoping, scheduling and developing product roadmap.
Customer Advocate I
Erie Insurance
04.2017 - 07.2020
- Assisting policyholders and agents with complex billing questions and analyzing billing information using STG and Agent Exchange.
- Supporting Policyholders and Agents after hours, analyzing declarations pages and coverages within limitations.
- Handling complaints.
- Explaining ERIE's procedures and policies.
- Troubleshooting policy issues with Policyholders and Agents.
- Referring Policyholders and Agents to appropriate areas internally for several different inquiries.
- Connecting prospective customers to Independent Agents to apply for ERIE Insurance policies.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Contacted outside providers on behalf of customers to help solve problems.
- Exhibited high energy and professionalism when dealing with Policyholders and coworkers.
Accounting Clerk
Superior Toyota
04.2015 - 04.2017
- Processing new and used vehicle deals.
- Maintained accounting records utilizing in-house and client systems.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Human Resource functions such as; enrolling employees for healthcare and 401K plans, new employee onboarding, and employee exiting.
- Data Analysis.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Transferred data and documents to facilitate system migration and software updates.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
Sales Consultant
Superior Toyota
04.2014 - 04.2015
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Stayed knowledgeable on latest Toyota innovations and technological advancements through continuous training.
- Provided sales and customer service assistance to walk-in traffic
Store Manager
Family Video
03.2013 - 04.2014
- Managed day-to-day organization and operation of mid and high volume sales store.
- Ranked consistently in top 10% of company for Top Line Sales.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
MBA - Project Management
Southern New Hampshire University
Manchester, NH04.2023
Bachelor of Arts - Communication Studies
Edinboro University of Pennsylvania
Edinboro, PA05.2013
Skills
- Control Systems
- Project Requirements
- Creative Solutions
- Project Management
- Project Planning
- Systems Design Documentation
- Project Development
- Cross-Functional Collaboration
- Project Scope Analysis
- Reading Comprehension
Accomplishments
- The Society of Certified Insurance Counselors, Certified Insurance Counselor, CIC
- The Institutes, Associate in General Insurance, AINS
- The Institutes, Associate in Personal Insurance, API
Timeline
Product Development Specialist II
Erie Insurance
11.2021 - Current
Product Development Specialist I
Erie Insurance
07.2020 - 11.2021
Customer Advocate I
Erie Insurance
04.2017 - 07.2020
Accounting Clerk
Superior Toyota
04.2015 - 04.2017
Sales Consultant
Superior Toyota
04.2014 - 04.2015
Store Manager
Family Video
03.2013 - 04.2014
MBA - Project Management
Southern New Hampshire University
Bachelor of Arts - Communication Studies
Edinboro University of Pennsylvania
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