Sydnee Morfin-Goodell
Tremonton,UT
Summary
- Skilled Senior Drawback Specialist focused on maximizing clients duty tax refunds at a high success through effective use of data entry skills, organization and problem solving abilities.
- Excellent time management, administrative and customer service skills. Multi-talented in logistics with a quality-driven and disciplined approach to completing goals for both my company and clients with decisive leadership, strategic planning and complex problem-solving with 5+ years of drawback and logistics experience.
- Performance-oriented Leader offering exceptional record of achievement over 10+ year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Account Manager
CITTA Brokerage
07.2016 - Current
- Developed strong relationships with key clients, resulting in increased revenue and long-term loyalty.
- Provided comprehensive support for C-level executives in managing their accounts, ensuring seamless service delivery.
- Implemented strategic plans for account retention, contributing significantly to company stability and growth.
- Resolved complex customer issues promptly, maintaining trust and fostering ongoing partnerships.
- Consistently exceeded expectations regarding response time and professionalism when interacting with clients, solidifying their trust in the company.
- Assisted in the development of marketing materials that accurately reflected company branding and messaging strategy while catering to specific clients'' interests.
Customer Service Supervisor
Berts Cafe
09.2014 - 07.2016
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
District Marketing Manager
Sally's Beauty Supply
01.2013 - 09.2015
- Increased brand awareness by developing and executing strategic marketing campaigns.
- Collaborated with sales teams to develop effective co-marketing initiatives that drove revenue growth.
- Established strong working relationships with key industry influencers, enhancing brand reputation and credibility within the marketplace.
- Mentored junior team members, providing guidance on best practices in marketing strategy development and execution.
- Enhanced customer loyalty with targeted email marketing campaigns and personalized offers.
Education
Generals -
Weber State University
Ogden, UTHigh School Diploma -
Box Elder High School
Brigham City, UT06.2013
Skills
- Compliance adherence
- Documentation skills
- Flexible and Adaptable
- Excellent Communication
- Problem-Solving
- Highly Skilled in MS Office
- Highly Skilled in MS Excel
- Database Management
- Self-Motivated
- Customer service expertise
- Strong time management
- Customs Broker Course Completion
Certification
- HTSUS Master Classifier
- Customs Broker Course
- USMCA Trained
Timeline
Executive Account Manager
CITTA Brokerage
07.2016 - Current
Customer Service Supervisor
Berts Cafe
09.2014 - 07.2016
District Marketing Manager
Sally's Beauty Supply
01.2013 - 09.2015
Generals -
Weber State University
High School Diploma -
Box Elder High School
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