Sydnee Bonahoom
Westminster,Co
Summary
Proven to excel in fast-paced environments, I leveraged my hospitality service expertise and communication skills at Massage Green Spa to enhance guest satisfaction and streamline operations. Skilled in guest relations and calendar management, I consistently improved performance, demonstrating reliability and a multifaceted skill set.
Overview
9
9
years of professional experience
Work History
Receptionist
Massage Green Spa
Westminster, CO
06.2020 - Current
- Scheduled and confirmed appointments
- Check in and check out clients
- Updated and recorded customer or client information to maintain accounts
- Delivered administrative support to team members by making copies, organizing documents and rearranging schedules
- Processed payments and updated accounts to reflect balance changes
- Transmitted information or documents to customers through email
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Did laundry to keep the work place moving smoothly
- Managed the Spa, multiple times, for long periods of time without aid or supervision (Open to close, multiple days in a row).
- Kept up with Daily tasks with ease, for Spa to run smoothly
Waitress
The Rusty Bucket Restaurant and Tavern
Westminster, CO
09.2019 - 03.2020
- Checked identification to enforce age regulations for alcoholic beverages
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Prepared beverages and filled food orders for customers
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
Sales Associate
Gap Factory
Westminster, CO
10.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal and engage customers
- Tracked stock using company inventory management software
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Answered customer questions regarding sizing and accessories
- Educated customers on promotions to enhance sales
- Prepared merchandise for sales floor by pricing or tagging
Hostess/ Waitress
La Fogata
Thornton, CO
02.2016 - 08.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Maintained order efficiency and accuracy through clear communication with kitchen staff
- Prepared hot and cold beverages to highest standard
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Checked identification to enforce age regulations for alcoholic beverages
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Stayed up-to-date on menu changes to offer current and accurate information to customers
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary
- Decreased customer wait times by efficiently carrying 4 plates at one time without spilling or dropping food
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Education
Diploma -
Legacy High School
Broomfield, COCriminal Justice - never finished
Front Range Community College
Westminster, COSkills
- Menu Memorization
- Guest Seating Arrangements
- Hospitality service expertise
- Communication skills
- Guest relations
- Point of Sale Knowledge
- Order Accuracy
- Accurate money handling
- Customer Complaint Resolution
- Calendar Management
- Performance improvement
- Reliable and Punctual
- Multi skilled
Timeline
Receptionist
Massage Green Spa
06.2020 - Current
Waitress
The Rusty Bucket Restaurant and Tavern
09.2019 - 03.2020
Sales Associate
Gap Factory
10.2018 - 09.2019
Hostess/ Waitress
La Fogata
02.2016 - 08.2018
Diploma -
Legacy High School
Criminal Justice - never finished
Front Range Community College
Similar Profiles
Madison Racicot-MunguiaMadison Racicot-Munguia
Sales Associate at Massage Green Spa CorporateSales Associate at Massage Green Spa Corporate
Shawntrina ArguelloShawntrina Arguello
Massage Therapist at Massage Green Spa, MandarinMassage Therapist at Massage Green Spa, Mandarin
Cora TompkinsCora Tompkins
Licensed Massage Therapist Trainer at Massage Green SpaLicensed Massage Therapist Trainer at Massage Green Spa
Alisa DoughertyAlisa Dougherty
Hub Supervisor at UPSHub Supervisor at UPS
Kristina AdamsKristina Adams
Security Officer at Aurora Ice Processing Center (Geo Group Inc)Security Officer at Aurora Ice Processing Center (Geo Group Inc)