Sydnee Castro
Oceanside,CA
Summary
Dynamic Logistics Services Manager at Stone Distributing Co. with a proven track record in enhancing operational efficiency and team performance. Skilled in data analysis and conflict resolution, I excel at developing training programs and implementing SOPs, driving significant improvements in service quality and employee productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistics Services Manager
Stone Distributing Co.
San Marcos , CA
05.2022 - Current
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures within the Logistics Services department to ensure high standards are met by all team members.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed performance metrics to identify trends and recommend process improvements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Led the recruitment and hiring process for new Logistics Services department staff.
- Collaborated with senior management on developing a long-term vision for the Logistics Services department.
- Guided department employees on changes from management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to the Logistics Services department operations.
- Developed and implemented service protocols to enhance operational efficiency.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Routing Specialist
Stone Distributing Co.
San Marcos, CA
10.2021 - 05.2022
- Assessed customer service and delivery needs to develop efficient routing plans.
- Communicated regularly with drivers regarding any changes in their assigned routes or pickup and delivery locations.
- Maintained accurate documentation of all route modifications or adjustments that were made during the day.
- Participated in meetings with operations staff to discuss current routing challenges and possible solutions.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Ensured compliance with applicable DOT regulations related to hours of service, load weight limits.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Maintained records of all route information including stops, mileage, and fuel usage.
- Researched alternate routes to avoid traffic delays or road closures due to construction or other issues.
- Implemented changes in response times or delivery schedules based on changing customer needs.
- Evaluated current processes for efficiency gains related to fleet utilization and transportation costs.
- Coordinated with warehouse personnel to ensure timely loading of vehicles prior to departure.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Analyzed daily shipping volumes, vehicle capacities, and driver availability to optimize routes.
Certified Training Officer
Riverside County Fire Department
Perris, CA
06.2021 - 10.2021
- Monitored dispatch board to triage and prioritize over 500 daily calls effectively.
- Trained multiple employees in procedures, providing feedback to enhance productivity.
- Coordinated with vendors and agencies to secure necessary fire suppression equipment.
- Received and prioritized public emergency and non-emergency calls for efficient unit dispatch.
- Maintained caller control during critical emergencies to ensure safety and clarity.
- Documented system maps and caller information accurately in real-time systems.
- Relayed updates to first responders through electronic communication and radio.
- Developed courteous relationships across departments to foster collaboration.
- Organized key training sessions and qualifications for personnel.
- Adapted training strategies to accommodate diverse learning styles and needs.
- Conducted post-training follow-ups to assess knowledge retention and application on the job.
- Designed and implemented comprehensive training programs tailored to organizational needs.
Records Clerk
Superior Court Of California, County Of Riverside
Hemet, CA
03.2015 - 06.2017
- Performed data entry, typing, and answered incoming calls as needed.
- Reviewed daily paperwork and documents, making copies prior to filing.
- Adhered to confidentiality regulations to safeguard sensitive information.
- Identified and corrected clerical errors to enhance productivity and streamline workflows.
Education
Bachelor of Arts - Psychology
American Public University System
Charles Town, WV06.2021
Skills
- Creation of training curriculum
- Creation of SOPs
- Roadnet
- BizStride
- EoStar
- Service Now
- Microsoft TEAMS
- Microsoft Outlook
- Map reading skills
- Verbal and written communication
- First Aid/CPR
- Cultural awareness
- Multitasking abilities
- Interviewing skills
- Computer skills
- Teamwork
- Training & Development
- Good listening skills
- Microsoft Excel
- Microsoft Office
- Detail-oriented
- Conflict resolution
- Report Pulling
- Data analysis
Certification
Six Sigma Green Belt, In progress
References
References available upon request.
Timeline
Logistics Services Manager
Stone Distributing Co.
05.2022 - Current
Routing Specialist
Stone Distributing Co.
10.2021 - 05.2022
Certified Training Officer
Riverside County Fire Department
06.2021 - 10.2021
Records Clerk
Superior Court Of California, County Of Riverside
03.2015 - 06.2017
Bachelor of Arts - Psychology
American Public University System
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