Sydnee Clark
Clover,SC
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
7
7
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
06.2023 - Current
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Medical Receptionist
Lifestyle Physical Therapy
01.2022 - 08.2022
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Receptionist
H&r Block
02.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Barista
STARBUCKS COFFEE COMPANY
01.2020 - 01.2021
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Server
Just Fresh
07.2018 - 08.2019
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Hostess
Jim N Nicks Bar-B-Q
05.2017 - 07.2018
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Delivered pick-up and curbside orders to guests.
Education
Bachelor of Science - Healthcare Management
Ashworth College
Norcross, GA05-2027
Certifications - Biblical Counseling
Reigning Grace Counseling Institute
Charlotte, NC06-2024
Career Diploma - Medical Administrative Assisting
Ashworth College
Norcross, GA04-2022
High School Diploma -
Greybriar Academy Homeschool
Charlotte, NC05-2016
Skills
- Active listener
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Front Desk Operations
- Patient Relations
- Records Management
- Medical office administration
- Medical Terminology
- Medical Office Procedures
- HIPAA Compliance
- Patient Registration
Timeline
Barista
STARBUCKS COFFEE COMPANY
06.2023 - Current
Medical Receptionist
Lifestyle Physical Therapy
01.2022 - 08.2022
Receptionist
H&r Block
02.2021 - 02.2022
Barista
STARBUCKS COFFEE COMPANY
01.2020 - 01.2021
Server
Just Fresh
07.2018 - 08.2019
Hostess
Jim N Nicks Bar-B-Q
05.2017 - 07.2018
Bachelor of Science - Healthcare Management
Ashworth College
Certifications - Biblical Counseling
Reigning Grace Counseling Institute
Career Diploma - Medical Administrative Assisting
Ashworth College
High School Diploma -
Greybriar Academy Homeschool
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