Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Sydnee Colon

Moore,OK

Summary

Motivated nursing student with a 4-year history of success in providing exceptional customer service and managing multiple priorities with a positive attitude. Strong team player committed to continued learning and assisting co-workers and management with all activities necessary for unit success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Teller

BancFirst
08.2021 - 04.2022
  • Ability to accurately count, verify, and manage cash transactions, including deposits, withdrawals, and currency exchanges.
  • Strong interpersonal skills to provide excellent customer service, address inquiries, and resolve customer concerns professionally and courteously.
  • Proficiency in assisting customers with account-related tasks, such as balance inquiries, account updates, and account closures.
  • Experience in processing various financial transactions, including check cashing, money orders, and electronic transfers, while adhering to banking regulations.
  • Knowledge of and adherence to banking regulations, anti-money laundering guidelines, and Know Your Customer procedures to ensure legal and ethical banking practices.
  • Strong attention to detail to prevent errors in cash handling, transaction processing, and account management.
  • Proficiency in basic mathematics, including addition, subtraction, multiplication, and division, to perform calculations quickly and accurately.
  • Effective problem-solving skills to resolve issues related to transactions, account discrepancies, and customer concerns.
  • Strong commitment to ethical and confidential handling of customer information and adherence to the bank's code of conduct.
  • Effective time management skills to prioritize tasks, meet deadlines, and ensure smooth branch operations.

Cashier

OnCue
01.2020 - 04.2021
  • Accurately and efficiently handling cash, credit cards, and other forms of payment from customers.
  • Greeting customers with a friendly and welcoming attitude, addressing their inquiries, and resolving any issues or concerns in a professional manner.
  • Proficiently operating the POS system to ring up purchases, process returns, and apply discounts or promotions.
  • Assisting in managing and organizing merchandise, ensuring proper pricing, and conducting periodic inventory counts.
  • Balancing the cash register at the start and end of each shift, and reporting any discrepancies or shortages to the supervisor.
  • Vigilantly monitoring for potential theft or fraud, and following company policies and procedures to prevent losses.
  • Training new cashiers on register procedures, company policies, and customer service best practices.
  • Ensuring that the cashier station is clean, organized, and well-stocked with necessary supplies.
  • Meeting or exceeding cashier performance metrics, such as accuracy in handling cash, transaction processing speed, and customer satisfaction ratings.

Receptionist

McGee Street Animal Hospital
04.2019 - 12.2019
  • Worked closely with veterinary staff requiring the ability to be a team player and ensure effective patient care.
  • Ability to handle conflicts or complaints from clients in a professional and calm manner.
  • Juggled multiple tasks simultaneously, such as answering phones while checking in clients.
  • Familiarity with animal care and medical terminology, including the administration of vaccines and filling of prescriptions.
  • Ability to manage stress in a fast-paced and emotionally charged environment.
  • Understanding and showing compassion for clients and their pets, especially in difficult situations.
  • Proficiency in using computer software for appointment scheduling, record-keeping, and billing.
  • Accuracy when maintaining patient records, scheduling appointments, and processing payments.
  • Served as liaison between clients and the veterinary team, relaying messages and ensuring smooth communication.
  • Responsible for checking in patients and ensuring that client information is up to date, including the proper administration of billing, payments, and insurance information during check-out.

Education

Bachelor of Science - Nursing

University of Central Oklahoma
Edmond, OK
12.2023

Bachelor of Science - Biology

University of Oklahoma
Norman, OK
05.2021

Skills

  • Critical Thinking
  • Excellent Communication Skills
  • Hospitality and Accommodation
  • Excellent Time Management Skills
  • Exceptional Customer Service
  • Judgment and Decision-Making
  • Policy and Procedure Adherence
  • Active Listening
  • Social Perceptiveness
  • Electronic Communication

Affiliations

Alpha Omicron Pi - Sorority Member

  • Assisted other members in the preparation of philanthropy events for the Arthritis Foundation
  • Values of character and dignity, scholarship, college loyalty, and diversity, equity, and inclusion

Certification

BLS Certification

Issued 08/03/2022

Timeline

Teller

BancFirst
08.2021 - 04.2022

Cashier

OnCue
01.2020 - 04.2021

Receptionist

McGee Street Animal Hospital
04.2019 - 12.2019

Bachelor of Science - Nursing

University of Central Oklahoma

Bachelor of Science - Biology

University of Oklahoma

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Sydnee Colon