SYDNEE COOK

• Lead daily coordination of fleet service operations to maintain vehicle readiness and minimize downtime.
• Prioritize service workflows based on operational impact, fleet demand, and technician capacity.
• Track repair status, service metrics, and parts availability to ensure timely fleet deployment.
• Act as escalation point for operational issues affecting fleet performance.
• Collaborate with technicians, operations teams, and engineering groups to resolve vehicle service challenges.

• Promoted from Lead Estimator to Production Manager in May 2025

• Led daily production operations for a team of 5 technicians, optimizing repair workflow and reducing cycle times to improve vehicle throughput.
• Tracked labor utilization, repair timelines, and parts availability to maintain service efficiency.
• Coordinated technicians, parts procurement, and insurance approvals to prevent operational delays.
• Acted as escalation point for complex repair issues affecting production targets.

• Trained in Tesla-specific structural repair procedures and high-voltage EV safety protocols.

• Created detailed damage assessments using CCC One and Audatex software.

• Performed structural and cosmetic repairs to OEM standards, reducing supplement rates.

• Maintained consistent quality control across all Tesla models, achieving high audit scores from insurance partners.

• Conducted paint correction, panel repairs, and final inspections to meet Carvana reconditioning standards.

• Utilized Excel and Outlook to manage repair logs, track vehicle status, and coordinate with team leads.

• Contributed to monthly reconditioning volume exceeding $50,000 in retail-ready vehicle sales.

• Supported cross-functional teams to improve repair turnaround and meet production KPIs.

• Provided mobile paint and light collision services across the metro Atlanta area.

• Accurately estimated repairs using CCC One, leading to improved customer satisfaction and higher close rates.

• Promoted from Mobile Painter to BMW Account Manager for delivering consistent quality and building client trust.

• Created sales presentations using PowerPoint for fleet accounts and business development.om Field Mobile Painter to BMW Account Manager.