SYDNEE COOK

• Promoted from Lead Estimator to Production Manager in May 2025

• Inspected damaged vehicles to assess the extent of structural, mechanical, and cosmetic damage.

• Generated accurate labor and parts cost estimates using CCC One, ensuring repair quality and profitability.

• Resolved complex client issues by collaborating with insurance adjusters, third-party vendors, and internal teams.

• Delivered exceptional customer service, maintaining high CSI scores and increasing repeat business.

• Supervised a team of 5 technicians, streamlining workflow and reducing repair cycle times.

• Trained in Tesla-specific structural repair procedures and high-voltage EV safety protocols.

• Created detailed damage assessments using CCC One and Audatex software.

• Performed structural and cosmetic repairs to OEM standards, reducing supplement rates.

• Maintained consistent quality control across all Tesla models, achieving high audit scores from insurance partners.

• Conducted paint correction, panel repairs, and final inspections to meet Carvana reconditioning standards.

• Utilized Excel and Outlook to manage repair logs, track vehicle status, and coordinate with team leads.

• Contributed to monthly reconditioning volume exceeding $50,000 in retail-ready vehicle sales.

• Supported cross-functional teams to improve repair turnaround and meet production KPIs.

• Provided mobile paint and light collision services across the metro Atlanta area.

• Accurately estimated repairs using CCC One, leading to improved customer satisfaction and higher close rates.

• Promoted from Mobile Painter to BMW Account Manager for delivering consistent quality and building client trust.

• Created sales presentations using PowerPoint for fleet accounts and business development.om Field Mobile Painter to BMW Account Manager.