Sydnee Harvey
Little Rock
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Life Insurance Agent
Aflac
08.2025 - Current
- Developed tailored insurance solutions to meet client needs and enhance coverage options.
- Educated clients on policy features, benefits, and claims processes to improve understanding and satisfaction.
- Cultivated strong client relationships through regular communication and personalized service strategies.
- Conducted comprehensive market analysis to identify trends and opportunities for business growth.
- Educated clients on various life insurance products and coverage options.
- Assisted clients with policy selection, ensuring alignment with financial goals.
Sales Vendor
AT&T
08.2025 - Current
- Developed and maintained relationships with key clients to enhance customer satisfaction and loyalty.
- Executed sales strategies to drive product promotions and increase market share within designated territory.
- Trained and mentored new sales staff, improving team performance and cohesion.
- Analyzed customer feedback to identify trends, informing product enhancements and service improvements.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
Insurance Agent
Tucker Financial Group
04.2025 - Current
- Assess client's insurance needs and recommend appropriate coverage options
- Explain policy features, benefits, and exclusions in clear, easy-to-understand terms
- Process applications, renewals, and policy changes in compliance with state regulations
- Maintain accurate client records and documentation for underwriting and compliance
- Build and maintain long-term client relationships through regular policy reviews and follow-ups
- Meet or exceed sales, retention, and performance goals consistently
- Stay up to date on industry trends, products, and regulatory requirements
- Provide prompt resolution to client inquiries, claims assistance, and service requests
Sales Associate
Dillard's
04.2020 - 04.2025
- Greeted customers warmly, assessed their needs, and recommended merchandise to enhance their shopping experience
- Maintained in-depth knowledge of store products, promotions, and seasonal trends to drive sales
- Assisted customers with fitting room selections, product information, and purchase decisions
- Processed transactions accurately using the point-of-sale system, including returns and exchanges
- Maintained a clean, organized, and visually appealing sales floor in line with store merchandising standards
- Met or exceeded individual and team sales goals through effective upselling and cross-selling techniques
- Handled customer inquiries, concerns, and complaints with professionalism and courtesy
- Participated in inventory counts, restocking, and product displays to ensure merchandise availability
Sales Associate
Ulta Beauty
03.2018 - 04.2020
- Greeted and assisted customers in selecting beauty products, cosmetics, skincare, and haircare tailored to their needs
- Provided expert product knowledge, recommendations, and demonstrations to enhance the shopping experience
- Maintained awareness of promotions, loyalty programs, and sales goals to drive revenue
- Processed customer transactions accurately using POS systems, including cash, credit, and returns/exchanges
- Assisted in merchandising, restocking shelves, and setting up visually appealing product displays
- Supported inventory management, including shipment processing and stockroom organization
- Ensured the sales floor, tester stations, and work areas were clean, safe, and fully stocked
- Collaborated with team members to meet daily sales and customer service targets
- Stayed updated on new product launches, beauty trends, and brand standards to provide informed recommendations
- Delivered exceptional customer service in a fast-paced, team-oriented retail environment
Education
Associate of Science - General Studies
Pulaski Technical College
North Little Rock, AR05-2022
Skills
- 5 or more years' experience in Cashier - Retail
- 5 or more years' experience in Customer Service - Other
- Under 1 year experience in Insurance Underwriter - Personal
- Insurance policy sales
- Building relationships
- Client account management
- Cold calling
- Call center customer service
Timeline
Life Insurance Agent
Aflac
08.2025 - Current
Sales Vendor
AT&T
08.2025 - Current
Insurance Agent
Tucker Financial Group
04.2025 - Current
Sales Associate
Dillard's
04.2020 - 04.2025
Sales Associate
Ulta Beauty
03.2018 - 04.2020
Associate of Science - General Studies
Pulaski Technical College
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