Outgoing and friendly student with excellent interpersonal communication strengths. Solid 4 years of customer service as well as 2 year of management with diligent and well-organized mentality. Dedicated to getting things done with a smile!
Overview
2
2
years of professional experience
Work History
Old Faithful Inn BP Deli Crew Member
Xanterra Travel Collection
04.2024 - 08.2024
Served nearly 5,000 customers on a daily basis in America's First National Park.
Made food for individuals and for catering according to standard recipes with requested changes for customer satisfaction.
Maintained stock of fresh coffees and brewed specialty espresso drinks.
Served food and beverages promptly with focused attention to customer needs.
Customer Service Supervisor
Sierra Trading Post
07.2022 - 04.2024
Onboarded and trained front-end associates to meet performance and service goals.
Built positive rapport and relationships for high levels of customer satisfaction.
Supervised a team of 28 people with guidance, support and direction for quality customer care.
Implemented new policies and procedures for better professional customer care.
Sustainability & Environmental Program Manager at Xanterra Travel Collection – Mount Rushmore National Memorial & Rocky Mountain National ParkSustainability & Environmental Program Manager at Xanterra Travel Collection – Mount Rushmore National Memorial & Rocky Mountain National Park