Sydnee Jules
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
IT Technical Support Specialist
Teleperformance USA
07.2023 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and ethernet.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
Logistics Specialist
Blackline Cold Storage
03.2023 - 07.2023
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
Clerical Coordinator
Best Buy Inc
07.2020 - 03.2023
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Provided comprehensive support to senior management in daily operations, including scheduling meetings and preparing reports.
- Assisted in the recruitment process, conducting interviews, and onboarding new employees for smooth integration into the team.
- Supported departmental goals by preparing regular progress reports highlighting achievements, challenges, and opportunities for growth.
- Enhanced team productivity by delegating tasks and monitoring performance metrics.
- Elevated client relations through professional correspondence with external parties such as vendors or partners.
Bank Teller
Amegy Bank
06.2016 - 01.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Education
No Degree - Business Administration And Management
Wharton County Junior College
Sugar Land, TX06.2026
Skills
- Hardware Installation
- Remote Desktop Support
- Operating System Support
- Help Desk Support
- Customer Service
- Problem Resolution
- Call center experience
- Team Leadership
- Staff Training and Development
Timeline
IT Technical Support Specialist
Teleperformance USA
07.2023 - Current
Logistics Specialist
Blackline Cold Storage
03.2023 - 07.2023
Clerical Coordinator
Best Buy Inc
07.2020 - 03.2023
Bank Teller
Amegy Bank
06.2016 - 01.2020
No Degree - Business Administration And Management
Wharton County Junior College
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