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Hi, I’m
SYDNEE LEDBETTER (QUINONES)
Customer Care Specialist
Cookeville,TN
Summary
I am a very hardworking, positive, and reliable person. With my multitude of years in customer service, I am able to provide the highest standard of customer satisfaction.
Overview
8
years of professional experience
1
Language
Work History
TTI FLOOR CARE, TN
CUSTOMER CARE SPECIALIST
11.2018 - Current
Job overview
- Troubleshoot and diagnose problems with Air Purifiers and Vacuums via email/chat/phone
- Process orders and coordinate delivery schedules to meet customer needs
- Help resolve product returns, respond to shipping inquiries, answer order status questions and answer questions about products
- Describe service contracts and warranties
- Help large volume of customers daily with positive attitude and focus on customer satisfaction
- Take up to 3 chats at a time
- Use Google translator via chat if needed for other languages
- Document troubleshooting and discussion with customer
- Continuously meet or exceed daily service quality and performance scores
- Have screen recorded many times for company to use for new hires to learn how to navigate and work chats
- Have trained multiple agents on how to do chats
PCA, COOKEVILLE REGIONAL MEDICAL CENTER
07.2018 - 11.2018
Job overview
- Helped patients with daily tasks such as feeding, dressing, and personal hygiene
- Prepared patients for surgeries and treatments by washing, shaving and draping specific body areas
- Monitored patients’ condition by recording vitals
- Supported the social and emotional needs of patients by providing caring companionship
- Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
PILOT TRAVEL CENTER
LEAD CASHIER/MANAGER
07.2017 - 06.2018
Job overview
- Solved complaints by customers and issued refunds for returned merchandise
- Engaged customers to build connections using a positive, upbeat attitude
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays
- Operated POS cash register
- Stayed on top of policy changes and promotions to better serve customers with current information
- Kept employee and customer areas clean, neat and ready for any challenge
- Prepared drinks for customers, including brewing coffee and tea on a regular basis
- Maintain hot food items on the grill
- Counted stock and documented data in the computer database
- Ensured that food was stored at proper temperature as required by safety food regulations
- Unpacked and stored deliveries quickly to maintain an efficient environment
- Managed the performance of team members
- 2
- Balanced drawer at the end of each shift.
CASHIER, TIGER MARKET
04.2017 - 05.2017
Job overview
- Counted money in drawers at start of each shift and balanced drawer at the end of each shift
- Returned non-purchased products to shelves and performed general merchandising functions
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Regularly removed trash, organized and checked the store’s equipment to maintain a neat and safe work environment
- Stayed on top of policy changes and promotions to better serve customers with current information
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays
- Counted and documented cigarette stock
- Prepared drinks for customers, including brewing coffee and tea on a regular basis.
SANDWICH ARTIST
04.2015 - 03.2017
Job overview
- Prepared drinks for customers, including brewing coffee and tea on a regular basis
- Monitored the dining area and employee work stations to quickly clean up spills and restock supplies
- Took orders and processed payments for dine-in, carry-out and drive-thru customers
- Engaged customers in friendly conversations to encourage repeat visits
- Cleaned and disinfected food preparation areas, workstations, and equipment
- Measured ingredients required for specific food items being prepared
- Cooked food products following established instructions for the preparation of particular menu items
- Ensured that food was stored at proper temperature as required by safety food regulations
- Packaged simple foods like sandwiches, salads, and pizzas.
Education
COOKEVILLE HIGH SCHOOL
HIGH SCHOOL DIPLOMA
Skills
Conflict ResolutionPrioritizationSelf-MotivationComputer/Typing SkillsManagementTime ManagementAdaptabilityTrained in Salesforce
Teamwork
Organization
Patience
Empathy
Interests
Painting
Travel
Gardening
Social Media
Card/board games
Hiking
Timeline
CUSTOMER CARE SPECIALIST
TTI FLOOR CARE
11.2018 - Current
PCA, COOKEVILLE REGIONAL MEDICAL CENTER
07.2018 - 11.2018
LEAD CASHIER/MANAGER
PILOT TRAVEL CENTER
07.2017 - 06.2018
CASHIER, TIGER MARKET
04.2017 - 05.2017
SANDWICH ARTIST
04.2015 - 03.2017
COOKEVILLE HIGH SCHOOL
HIGH SCHOOL DIPLOMA
05.2017