Sydnee Mellow
6/4/1994 Gulfport ,MS
Summary
I am 30 Years old with 8 consecutive Years of bartending experience and 10 years of restaurant experience. 2 years in Casino Industry. 3 years bartending weddings/concerts/events. 1 year Craft Brewery experience. 3 years of fine dining and cocktail bartending experience. 1 year of bartending/cocktail serving on Bourbon Street.
I am a dynamic and results-driven bartender who is adept at managing high-volume dining/bar area and crafting high-quality cocktails. Quick to keep bar glasses washed and to change multiple kegs during busy shift. Excelled in building rapport with customers and efficiently multitasking, significantly enhancing guest satisfaction. Skilled in cash handling and alcohol awareness, consistently delivering exceptional customer service while ensuring a safe and welcoming environment.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cocktail Server
Island View Casino Resort
11.2022 - 06.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips .
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Anticipated guest needs and provided proactive service.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Conducted training sessions for new hires on customer service and bar menu knowledge, raising team's performance standards.
- Built rapport with regular customers, remembering their preferences and making personalized recommendations.
- Utilized social media platforms to promote upcoming events and specials, attracting larger customer base.
- Developed signature cocktail that became bestseller, contributing to bar's reputation for innovative drinks.
Bartender
Logan's Roadhouse Grill
09.2022 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences.
Bartender
Buffalo Wild Wings
01.2021 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Special Events Bartender
Wildflower Catering Co.
2021 - 2022
- Set up glassware, liquor, and other necessary supplies for special events.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Set the stage for memorable events by creating visually appealing drink presentations, showcasing attention to detail and creative flair.
- Tended bar for high-volume, fast-paced events with over 100 guests.
- Assisted in coordinating efficient setup and breakdown of event spaces, contributing to streamlined operations.
- Skillfully handled special requests from guests, demonstrating flexibility and adaptability in fast-paced environments.
- Discontinued service to intoxicated guests according to established practices.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Created attractive bar displays by strategically arranging bottles and glasses.
Education
Associate of Arts -
University of Southern Mississippi
Hattiesburg, MSSkills
- Handling large groups/volume beverage serving/making
- Familiarity with POS systems/cash handling
- High-volume dining/speed and efficiency
- Efficient multitasking/Strong communication skills
- Reliability and punctuality
- Building rapport with customers
- Food safety/Alcohol Awareness/Craft Beer and Liquor knowledge
- Wine pairing knowledge
- Food and Beverage Upselling
Certification
*ServSafe Alcohol Certification
*ServSafe Food Handling Certification
*TIPPS Certification
Timeline
Cocktail Server
Island View Casino Resort
11.2022 - 06.2024
Bartender
Logan's Roadhouse Grill
09.2022 - 06.2023
Bartender
Buffalo Wild Wings
01.2021 - 09.2022
Special Events Bartender
Wildflower Catering Co.
2021 - 2022
Associate of Arts -
University of Southern Mississippi
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