Sydnee Richardson
Owings Mills,MD
Summary
Driven professional with a track record of enhancing pharmacy operations at Giant Pharmacy through meticulous patient data management and exemplary customer service. Skilled in HIPAA compliance and cash handling accuracy, I excel in fostering team collaboration and improving transaction efficiency. Demonstrated ability to build strong customer relationships while maintaining a results-oriented focus. Reliable Pharmacy clerk with experience in providing quality customer service, managing daily pharmacy operations and accurately filing information. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
Work History
Pharmacy Clerk
Giant Pharmacy
08.2023 - Current
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash register and financial transactions, securing accurate payment processing.
Receptionist
Burrell Motor Coach Inc.
03.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
High School Diploma -
Pikesville High School
Pikesville05.2021
Skills
Answering customer questions
Stocking shelves
Patient confidentiality
Inventory counting
Time Management
Telephone skills
Cash Handling Accuracy
HIPAA Compliance
Customer Service
Relationship Building
Cash Register Operations
Collaboration and Teamwork
Timeline
Pharmacy Clerk
Giant Pharmacy
08.2023 - Current
Receptionist
Burrell Motor Coach Inc.
03.2022 - 04.2023
High School Diploma -
Pikesville High School
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