Sydnee Sanford
Ellisville,MS
Summary
Dedicated Customer Service Professional with six years of experience providing exceptional support. Proven ability to resolve complex issues, build strong customer relationships, and exceed performance metrics. Skilled in conflict resolution, active listening, problem-solving, customer engagement and so much more. Committed to delivering outstanding service and contributing to organizational growth.
Overview
4
4
years of professional experience
Work History
Cashier/Stock Associate
Corner Market
Petal, MS
08.2023 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Lead Key Holder
Dollar General
Petal, MS
05.2022 - 09.2022
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Conducted daily store walks to inspect store operations and customer service levels.
- Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
- Maintained store security by monitoring alarms, locks, cameras, and access control systems.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Performed regular audits of all areas within the store to ensure safety regulations are met.
- Assisted customers with product selection information and resolving complaints in a timely manner.
- Adhered to all safety protocols while operating equipment such as ladders or pallet jacks.
- Contributed to the development of employee schedules that met labor budget requirements.
Shift Leader
Southwest Theaters Turtle Creek 9
Hattiesburg, MS
05.2021 - 01.2022
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Cashier
Lakefront Grocery
Petal , MS
07.2019 - 05.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Petal High School
Petal, MS05-2019
Associate of Arts - Psychology
Jones County Junior College
Ellisville, MSSkills
- Remote Office Availability
- Decision-Making
- Google Drive
- Microsoft Office
- Self-Directed
- Conflict Resolution
- Troubleshooting
- Training & Development
- Planning
- Dependable and Responsible
- Flexible and Adaptable
- Task Prioritization
- Multitasking
- Calm Under Pressure
- Relationship Building
- Verbal Communication
- Guest Engagement
- Order Management
- Team member support
- Positive and professional
- Cash Handling
- Performance Improvement
- Point of Sale (POS) system operations
References
References available upon request.
Timeline
Cashier/Stock Associate
Corner Market
08.2023 - 11.2023
Lead Key Holder
Dollar General
05.2022 - 09.2022
Shift Leader
Southwest Theaters Turtle Creek 9
05.2021 - 01.2022
Cashier
Lakefront Grocery
07.2019 - 05.2021
High School Diploma -
Petal High School
Associate of Arts - Psychology
Jones County Junior College
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