Sydnee Shiner
Sandy,UT
Summary
Enthusiastic General Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of guest relations and staff management and training in communication. Motivated to learn, grow and excel in hospitality. Ready to offer exceptional leadership and planning abilities to take on new role in a management setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in hospitality standards and market trends.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Residence Inn Marriott
2023.09 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager / Director of Sales
Fairfield Inn By Marriott Salt Lake South
2022.01 - 2023.09
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
Director of Operations
Residence Inn By Marriott Provo
2021.02 - 2022.01
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Directed team of 20 in operational development of service network, including implementation of quality requirements and operating standards.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
- Appraised inventory levels twice every week and ordered new merchandise to keep quantities well-stocked.
- Interacted well with the General Manager, Director of Sales and customers to build connections and nurture relationships.
Assistant General Manager
Fairfield Inn By Marriott
2020.02 - 2021.02
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Education
Bachelor of Science - General Business
Utah Valley University
Orem, UTAssociate of Science -
Snow College
Ephraim, UT08.2020
Skills
- Strategic planning and execution
- Capital spending
- Process improvements
- Operations Oversight
- Scheduling
- Effective leader
- Inventory management
- Staff training/development
- Multitasking abilities
- Client account management
- Staff Management
- Critical thinking
- Pool Operations
Certification
- Certified Pool Operator License - July 2023 - July 2028
- Operational Excellence - Marriott
- Leadership Excellence - Marriott
- Ready, Set, Sell - Marriott
- One Yield - Marriott
Timeline
General Manager
Residence Inn Marriott
2023.09 - Current
General Manager / Director of Sales
Fairfield Inn By Marriott Salt Lake South
2022.01 - 2023.09
Director of Operations
Residence Inn By Marriott Provo
2021.02 - 2022.01
Assistant General Manager
Fairfield Inn By Marriott
2020.02 - 2021.02
Bachelor of Science - General Business
Utah Valley University
Associate of Science -
Snow College
- Certified Pool Operator License - July 2023 - July 2028
- Operational Excellence - Marriott
- Leadership Excellence - Marriott
- Ready, Set, Sell - Marriott
- One Yield - Marriott
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