Sydnee Thomas
Kentwood,Michigan
Summary
With a generous amount of experience in the customer service field, I have gained many skills such as problem solving, de-escalation tactics, as well as learning how to connect with people on a more emotional level if/when needed. Over my years of employment I have learned organizational skills, time management, and many other qualities that I think would make me a great candidate for this position. As a full-time college student majoring in Criminal Justice, this opportunity will open doors and give me a bit of insight into the many parts of Criminal Justice, which can/will be very useful.
Overview
5
5
years of professional experience
Work History
Passenger Service Assistant
Prospect
12.2023 - Current
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
Assembly Line Worker
Amazon
10.2023 - 12.2023
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Hostess
Bonefish Grill Restaurants
11.2022 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Valet Driver
Ellis Parking Co.
09.2021 - 11.2022
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Ensured smooth operations, coordinating with team members for efficient vehicle movement and storage.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Contributed to a positive work environment, actively participating in team meetings and providing constructive feedback on processes and procedures.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
Shift Leader
Qdoba Eats
10.2020 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Service and Food Champion
Taco Bell Restaurant
09.2019 - 07.2020
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
- Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
- Efficiently operated point-of-sale systems, handling cash transactions accurately and securely.
- Promoted upselling opportunities with suggestive selling techniques, boosting overall sales revenue for the establishment.
Hostess
Ihop
05.2019 - 08.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
High School Diploma -
East Kentwood High School
Grand Rapids, MI05.2022
Skills
- Disability Assistance Awareness
- Patience and Tolerance
- Time management expertise
- Public Speaking Confidence
- Conflict resolution techniques
- Effective Multitasking and communication skills
- Positive Attitude
- Team Collaboration and Leadership
Timeline
Passenger Service Assistant
Prospect
12.2023 - Current
Assembly Line Worker
Amazon
10.2023 - 12.2023
Hostess
Bonefish Grill Restaurants
11.2022 - 09.2023
Valet Driver
Ellis Parking Co.
09.2021 - 11.2022
Shift Leader
Qdoba Eats
10.2020 - 08.2021
Service and Food Champion
Taco Bell Restaurant
09.2019 - 07.2020
Hostess
Ihop
05.2019 - 08.2019
High School Diploma -
East Kentwood High School