Summary
Overview
Work History
Education
Skills
Timeline
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Sydnee Upchurch

Maricopa,AZ

Summary

I am a hardworking, goal-oriented individual currently gaining hands-on experience at Banfield Pet Hospital as I begin my veterinary career. I am committed to advancing my knowledge and technical skills in the veterinary field with the goal of becoming a Certified Veterinary Technician. With my education complete, I am preparing to take both the Veterinary Technician National Exam (VTNE) and the state board exam. I am passionate about animal care across all species and eager to continue growing in a clinic environment where I feel valued and supported. I am especially open to opportunities that involve working with a diverse range of animals while further developing my expertise.

Overview

5
5
years of professional experience

Work History

Veterinary Assistant

Banfield Animal Hospital
10.2024 - Current
  • Gather patient histories during appointments.
  • Explain procedures, medications, and home care to pet owners.
  • Safely handle and restrain animals during exams and procedures.
  • Prepare animals for surgery (e.g., IV catheters, shaving, scrubbing).
  • Monitor anesthesia and vital signs during procedures.
  • Run in-house lab tests (CBC, urinalysis, fecals, etc.).
  • Take radiographs.
  • Document procedures, test results, and treatment plans.

Bear Builder

Build A Bear Workshop Inc
02.2020 - 10.2024
  • Creating a fun and safe atmosphere for children and parents.
  • Ensured each bear was properly stuffed, stitched, and dressed to customer satisfaction.
  • Contributed to a positive, team-focused workplace culture.
  • Maintained clean, organized displays and workstations.

Customer Service Representative

Foothills Pet Resort - Ahwatukee
11.2022 - 11.2023
  • Assisted in scheduling appointments for boarding and grooming.
  • Verbal communication by speaking in a calm, professional, and friendly manner.
  • Write clear messages, especially for email or chat support.
  • Being patience by staying calm, especially when dealing with difficult or upset customers.
  • Handle multiple inquiries, systems, or tasks at once.
  • Accurately document interactions and follow company polices.
  • Maintained clean environment by mopping floors, emptying trash cans and wiping down surfaces.

Customer Service Representative

Exceptional Pets
05.2022 - 11.2022
  • Assisted in scheduling appointments for veterinary, grooming and boarding.
  • Displayed high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service through effective communication.
  • Educated clients on pet care services and products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Clinic Assistant

VIP Petcare
07.2020 - 03.2022
  • Maintain cleanliness, sanitize between pets,
  • Safe and effective handling of dogs and cats for vaccines, nail trims, and microchipping.
  • Scan microchips, prepare vaccines, and possibly administer treatments under supervision .
  • Work a variety with different vets and staff in fast-changing field environments .

Education

Associate of Applied Science - Veterinary Technician

Mesa Community College
Mesa, AZ
05-2024

High School Diploma -

Winslow High School
Winslow, AZ
05-2019

Skills

  • Medication administration
  • Appointment scheduling
  • Phlebotomy & Sample Collection
  • Empathy and Compassion
  • Phone & Front Desk Etiquette
  • Radiology
  • Fear-Free Handling
  • Cytology & Microscopy
  • IV Catheter Placement
  • Respect
  • Dependability
  • Receiving Feedback

Timeline

Veterinary Assistant

Banfield Animal Hospital
10.2024 - Current

Customer Service Representative

Foothills Pet Resort - Ahwatukee
11.2022 - 11.2023

Customer Service Representative

Exceptional Pets
05.2022 - 11.2022

Clinic Assistant

VIP Petcare
07.2020 - 03.2022

Bear Builder

Build A Bear Workshop Inc
02.2020 - 10.2024

Associate of Applied Science - Veterinary Technician

Mesa Community College

High School Diploma -

Winslow High School

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Sydnee Upchurch