Sydnee Walker
DeSoto,TX
Overview
14
14
years of professional experience
1
1
Certification
Summary
Experienced with financial auditing and management, ensuring accurate and efficient night audit processes. Utilizes expertise in financial reporting and discrepancy resolution to maintain operational integrity. Track record of fostering team collaboration and adapting to changing needs while upholding high standards of accuracy and reliability. Demonstrates excellent organizational and multitasking skills.
Work History
PT Front Office Manager
Hampton Inn By Hilton
09.2025 - Current
- Managed daily front office operations, ensuring a seamless check-in and check-out process for guests.
- Coordinated guest reservations, optimizing room assignments to maximize occupancy rates.
- Trained and mentored front office staff, enhancing service quality and operational efficiency.
- Conducted regular audits of front desk procedures to ensure compliance with company policies.
- Developed and implemented guest service strategies, increasing customer satisfaction scores.
- Resolved conflicts and complaints with professionalism, fostering positive guest relations.
Night Auditor
NYLO Hotel by Hilton
03.2024 - Current
- Assisted with guest check-in operations to improve customer satisfaction. Handled phone inquiries to support reservation processes.
- Oversaw resolution of guest complaints and requests to enhance overall satisfaction.
- Executed comprehensive account reconciliations to ensure fiscal integrity.
- Conducted cash drawer reconciliation and meticulously documented receipts to uphold financial integrity.
- Executed comprehensive analysis of account data to identify and rectify out-of-balance discrepancies.
- Directed financial record-keeping and ledger management processes to enhance organizational transparency.
- Assisted in managing Pep database to improve data organization and retrieval. Supported team members in implementing best practices for data entry and maintenance. Promoted initiatives to enhance database efficiency and user accessibility.
Night Auditor
Marriott International
01.2022 - 03.2024
- Managed editing and modification of guest reservations to ensure accuracy and satisfaction.
- Managed processing and balancing of all submitted credit card accounts.
- Resolved guest issues promptly to enhance overall satisfaction.
- Executed final shift audit using Infinity computer system to ensure accuracy and compliance.
- Managed inbound call operations to address and resolve customer needs.
- Facilitated guest check-in and check-out processes with exceptional hospitality.
- Managed accounting processes to ensure accurate financial reporting.
- Assisted in managing Fosse database to support project tracking and documentation. Collaborated with team members to maintain data accuracy and integrity. Provided support in generating reports for project stakeholders.
Night Auditor
Homewood Suites by Hilton
03.2021 - 02.2022
- Processed credit card payments and balanced daily financial transactions accurately.
- Conducted inventory checks on supplies and amenities to maintain operational efficiency.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Night Auditor/Front Desk Clerk
Comfort Inn by Choice Hotels
10.2018 - 03.2021
Night Auditor
Comfort Inn by Choice Hotels
07.2016 - 10.2018
Front Desk Agent
Ramada Hotel & Suites
04.2013 - 07.2016
Night Auditor
Holiday Inn Express and Suites
04.2012 - 05.2016
Education
Associate of Science - Hospitality Management
University of Phoenix-Online Campus
Cedar Hill, TXBachelor's degree - Business Administration
Strayer University
Dallas, TX12.2023
Skills
- Training and coaching
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Microsoft Office Suite
- Hospitality services
- Administrative skills
- Oral and writing communication
- Inventory control
- Complaint handling
- Proficient in software
- Account reconciliation
- Credit and collections
- Exceptional customer support
- Strong leadership
- Teamwork and collaboration
- Shift scheduling
Certification
TABC Certification
Timeline
PT Front Office Manager
Hampton Inn By Hilton
09.2025 - Current
Night Auditor
NYLO Hotel by Hilton
03.2024 - Current
Night Auditor
Marriott International
01.2022 - 03.2024
Night Auditor
Homewood Suites by Hilton
03.2021 - 02.2022
Night Auditor/Front Desk Clerk
Comfort Inn by Choice Hotels
10.2018 - 03.2021
Night Auditor
Comfort Inn by Choice Hotels
07.2016 - 10.2018
Front Desk Agent
Ramada Hotel & Suites
04.2013 - 07.2016
Night Auditor
Holiday Inn Express and Suites
04.2012 - 05.2016
Associate of Science - Hospitality Management
University of Phoenix-Online Campus
Bachelor's degree - Business Administration
Strayer University