Summary
Overview
Work History
Education
Skills
Timeline
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Sydnei Parker

Summary

Dedicated to offering exceptional assistance to team members and clients. Knowledgeable about security, service and clerical requirements Positive and upbeat with strong relationship-building abilities.

Overview

13
13
years of professional experience

Work History

Receptionist

Kendall Auto Group
10.2019 - 03.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls and emails.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Answered phone promptly and directed incoming calls to correct offices.

Customer Service Representative

Montana-Dakota Utilities Co
11.2015 - 11.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Consultant Support Representative

Scentsy Fragrance
07.2013 - 10.2015
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Military Police Officer

United States Air Force
08.2007 - 01.2010
  • Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
  • Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.

Education

No Degree - Criminal Justice

Cypress College
Cypress, CA

High School Diploma -

Rancho Alamitos High School
Garden Grove, CA
06.2006

Skills

  • Scheduling
  • Bookkeeping
  • Data Entry
  • Telephone Skills

Timeline

Receptionist

Kendall Auto Group
10.2019 - 03.2020

Customer Service Representative

Montana-Dakota Utilities Co
11.2015 - 11.2018

Consultant Support Representative

Scentsy Fragrance
07.2013 - 10.2015

Military Police Officer

United States Air Force
08.2007 - 01.2010

No Degree - Criminal Justice

Cypress College

High School Diploma -

Rancho Alamitos High School

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Sydnei Parker